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The Latest Breaking News from Ofgem

Complaints to UK energy watchdog hits record levels - with more than 100k last year alone

Complaints to the Energy Ombudsman have reached record levels, passing 100,000 last year, as anger grows at the pre-payment scandal that has seen people's homes broke into by British Gas subcontractors

Daily Mirror · Feb 4, 2023

Business secretary demands Ofgem review and warns energy suppliers over prepayments meter fiasco

He slams the 'scandalous and shameful' practice by British Gas

Wales Online · Feb 4, 2023

Newcastle mum with blind son forced onto prepayment meter by British Gas as call made for reforms

Citizens Advice has welcomed an Ofgem investigation into British Gas and wants robust new protections

Chronicle Live · Feb 4, 2023

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Complaints to Energy Ombudsman ‘topped 100,000 last year’

The main problems were reported to be incorrect billing, poor customer service and problems switching suppliers

Evening Standard · Feb 4, 2023

What are the accusations against British Gas over prepayment meters?

Company criticised for allegedly forcing ‘vulnerable’ customers to accept pay-as-you-go devices

The Independent UK · Feb 3, 2023

‘This is bullying’: How much of your money are gas suppliers holding?

Revelations that suppliers have been stockpiling credit amid soaring bills have sparked fears customers are being taken advantage of

The Guardian - UK · Feb 3, 2023

Prepayment meters can be refused for these six reasons - even if you owe money

Debt expert Scott Nelson has revealed the circumstances in which you can say no to prepayment meters, even if you're in arrears.

Daily Record · Feb 3, 2023

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How do prepayment energy meters work and what is being done to stop people being cut off?

Ofgem moves to stop forced installation as penalty for customers falling behind on their bills

The Independent UK · Feb 3, 2023

British Gas under pressure to explain how it will compensate "vulnerable" customers

Energy minister Graham Stuart said he was "horrified" by the forced instalment of prepayment meters

Manchester Evening News · Feb 3, 2023

Pressure grows for complete ban on energy firms forcing prepay meters to claw back debt

Thousands sign petition as British Gas announces it is stopping 'all warrent activity' in the light of shocking report

Chronicle Live · Feb 3, 2023

Teenage girl left ‘terrified’ by British Gas agents who broke into home while her mum was out

Ofgem has launched an investigation into British Gas following reports the firm has been sending debt collectors to “force fit” prepayment meters

Manchester Evening News · Feb 3, 2023

British Gas under pressure to compensate ‘mistreated’ customers

Ofgem calls for ‘action, not warm words’

The Independent UK · Feb 3, 2023

Energy suppliers urged to stop 'outrageous' force-fitting of prepayment meters in homes

Grant Shapps has urged companies to suspend fitting the meters following reports that British Gas had been sending debt collectors to "break into" customers' homes

Daily Mirror · Feb 2, 2023

Ofgem asks energy companies to suspend forced installation of prepayment meters

Regulator Ofgem has asked energy suppliers to stop using court orders that permit the forced installation of prepayment meters in people's homes.

Evening Standard · Feb 2, 2023

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The Guardian - UK · Feb 2, 2023

Ofgem warns suppliers over forcible installation of prepayment meters

Directive comes as energy minister expresses ‘horror’ at claims British Gas contractor allegedly broke into vulnerable customers’ homes

Daily Mirror · Feb 2, 2023

Energy prepayment meters: Everything you need to know and your rights explained

Consumer rights expert Martyn James explains everything you need to know about energy prepayment meters amid a worrying rise of more people being moved over to them

Daily Record · Feb 2, 2023

Can you refuse entry to an energy company debt collector? Your rights explained

Debt collectors are breaking into vulnerable customers' homes on behalf of energy companies to fit prepayment meters, according to reports.

Bristol Post · Feb 2, 2023

Charities can apply for up to £25,000 to help vulnerable communities with energy costs

But applications must be received by February 10

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Daily Mirror · Feb 2, 2023

Can your energy company force you to have a prepayment meter? Your rights explained

If you are struggling to pay your energy bills and have built up debt on your account, then your supplier may want to move you onto a prepayment meter and sometimes you will not

Daily Record · Feb 2, 2023

Energy company debt collectors breaking into vulnerable customers homes to fit prepayment meters

It's been claimed British Gas have obtained court warrants in order to allow them legal access to enter a property and fit the meter if customers haven't paid their bills.

The Guardian - UK · Feb 2, 2023

Energy regulator launches British Gas investigation over prepayment meters

Debt collectors allegedly broke into homes to fit meters despite signs of children and vulnerable people living there

Daily Mirror · Feb 2, 2023

British Gas makes huge change to prepayment meters after shock investigation

It comes after The Times claimed in an undercover investigation that the energy giant had used debt collectors to "break into" the homes of vulnerable customers

Wales Online · Feb 2, 2023

British Gas suspends force-fitting prepayment meters after claim of 'break-ins'

A report claims engineers were 'breaking into' the homes of vulnerable people to forcibly install new meters

Daily Mirror · Feb 2, 2023

British Gas debt collectors break into vulnerable people’s homes to force fit meters

Energy companies like British Gas obtain court warrants which give them the legal right to enter a property and fit the pre-payment meter if customers haven't paid their bills

Wales Online · Feb 2, 2023

British Gas allegedly broke into vulnerable people's homes to force-fit prepayment meters

Grant Schapps calls for urgemt meeting with energy firm after journalist working for The Times spent a month working for Arvato Financial Solutions, who provide debt collecting services

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