British Gas has come under pressure to outline the compensation it will give to 'vulnerable' customers who faced having debt collectors forcibly install a prepayment meter in their homes.
Energy minister Graham Stuart approached British Gas owner Centrica to explain the 'redress' for 'mistreated customers'. Meanwhile, Ofgem has urgently called for "action, not warm words" after ordering all domestic energy companies to suspend the practice of forcibly installing prepayment meters.
It comes after shares in Centrica plummeted by more than 3 per cent on Thursday - one of the largest fallers on the FTSE 100. A Times newspaper investigation revealed that some disabled and mentally ill customers were forced by British Gas to go on the meters or risk having their gas cut off.
