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The Latest Breaking News from British Gas

No, Centrica, customers don’t prefer bots to humans

Letters: Charles MacKinnon disagrees with the British Gas owner’s justification for cutting 1,300 jobs

The Guardian - UK

British Gas Owner's AI Drive Leaves 1,300 Call Centre Workers Without Jobs

Centrica is cutting 1,300 customer service jobs as AI reshapes British Gas operations, with unions warning of job losses and critics fearing vulnerable customers may be left behind.

International Business Times UK

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger margins

The Guardian - UK

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Glasgow jobs at risk as major employer to axe 800 roles

Hundreds of British Gas jobs in Scotland are set to be axed as the energy giant slashes 1,300 roles across the UK ...

The National (Scotland)

British Gas owner to axe another 800 customer service jobs

IN FULL

The Independent UK

British Gas owner Centrica plans overhaul with 1,300 job cuts over two years

The changes will lead to an approximately 14% reduction in the company’s customer operations workforce.

Evening Standard

British Gas owner to cut 1,300 jobs over two years in major overhaul

The overhaul will lead to a 14 per cent reduction in the company’s customer operations workforce

The Independent UK

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British Gas mixed up our energy meter – but now I’m being penalised

When the problem was finally sorted out in our new-build home, it increased my tariff by 19%

The Guardian - UK

August bank holiday 2026 benefit payment date changes as millions affected

All the essential cost of living information whether claiming benefits or not

The Independent UK

Boiler showrooms are coming back to the high street to offer customers confidence, convenience, and cost-efficiency

British Gas and Currys are teaming up to offer "reliable boilers and air conditioning systems with confidence, convenience and great value"

Woman & Home

British Gas faces record £112m settlement over prepayment meter scandal

Redress to customers for force-fitting devices in homes includes £20m penalty and £70m of debt write-offs

The Guardian - UK

British Gas agrees £70m energy debt payoff and compensation over prepayment meter scandal

The energy supplier has agreed to compensate customers who were affected between 2018 and 2021

The Independent UK

British Gas agrees £20m payout and compensation for prepayment meter failures

The energy supplier will compensate customers who were affected in 2018-21 and write off up to £70 million of energy debt for vulnerable customers.

Evening Standard

Home batteries: a ‘gamechanger’ for cutting energy bills?

As fuel prices soar, millions of Britons could reduce their electricity costs by installing home storage

The Guardian - UK

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The Guardian - UK

Gas-fired power still looks a safe bet for Centrica in the renewables era

There will still be a need to have gas in the wings to keep the lights on, so the financials stack up on Severn plant purchase

Evening Standard

British Gas owner buys gas-fired power station for £370m for energy ‘security’

The household energy business said it has completed the acquisition of the Severn gas turbine power station.

The Guardian - UK

Reversing Thatcher’s failed legacy of privatisation can be a Labour vote-winner. If you see Keir, tell him

Andy Burnham’s Manchesterism project is still a work in progress. But the future of centre-left politics in Britain may rely on its promise of ‘rolling back the 80s’, says Guardian associate editor Julian Coman

The Guardian - UK

Run the dishwasher, plug in the car: how Great Britain plans to use record wind and solar power

With a summer glut on cards, customers are being urged to use more energy when renewables are abundant

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The Guardian - UK

British Gas sent me a £571 bill for a flat I’ve never owned or lived in

Now I’m being threatened with debt collectors because I don’t have a tenancy agreement or a mortgage

The Guardian - UK

Record number of homes in Great Britain turn to green energy as fuel prices soar

Iran war drives demand for solar panels, heat pumps and EVs, with energy bills expected to rise 18% from July

The Independent UK

Politics latest: Starmer warns there may not be ‘quick and early end’ to US-Iran war ahead of Cobra meeting

Prime minister warned his team not to fall into ‘false comfort’ of thinking as Middle East conflict could be lengthy

The Guardian - UK

UK energy: about 14m households getting ‘below-average’ service

Ecotricity ranked top in Citizens Advice survey, followed by Outfox, Octopus and Co-operative

Ideal Home

4 surprising household things driving your energy bills up in spring and summer, and what you can do to keep costs down

I asked energy experts how we can save energy during the warmer months

Evening Standard

Centrica boss picks up £3.6m in bonuses and share awards despite profits plunge

British Gas owner Centrica handed chief executive Chris O’Shea a £1.4 million annual bonus and £2.2 million in long-term share awards for 2025.

The Independent UK

British Gas boss pockets £3.6m bonus despite company profits halving

Chris O’Shea’s total pay package for 2025 was £4.73 million

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