The Latest Breaking News from British Gas

E.ON Next deal to buy Ovo Energy leaves UK with just ‘big three’ energy suppliers

Competition watchdog clears takeover despite concerns that suppliers will have less incentive to lower bills

The Guardian - UK · Oct 8

Will the polar vortex spike your energy bills? How to protect your wallet this winter

Here are some ways Londoners can keep their homes warm, as a polar vortex could sweep across Britain this winter

Evening Standard · Oct 6

British Households Can Get Paid to Cut Electricity Use This Winter: Here's Who Qualifies

Compare British Gas, Octopus, EDF, ScottishPower, and more: smart-meter schemes offering cheaper or free electricity, points, and rewards this winter.

International Business Times UK · Oct 5

British Gas apologises to disabled pensioner after wrongly charging £2K for gas bill and making court threat

British Gas has apologised to Jose Bell after he was mistakenly charged and threatened with court action

Evening Standard · Aug 19

British Gas customer claimed £300 for solar power but received £38,611.59 by mistake; she spent seven weeks trying to give it back

A British Gas customer experienced an astonishing seven-week ordeal due to a clerical error resulting in a £38,000 overpayment. The lack of clear recovery procedures from customer service compounded the issue. Similarly, another homeowner faced bizarre phantom gas bills lingering for months after the removal of their meter. These situations…

The Times of India · Aug 18

British Gas paid me £38,000 by mistake, and I can’t give it back

It said that was what I was due when I submitted a claim for £300 for energy exported through my solar panels

The Guardian - UK · Aug 17

No, Centrica, customers don’t prefer bots to humans

Letters: Charles MacKinnon disagrees with the British Gas owner’s justification for cutting 1,300 jobs

The Guardian - UK · Jul 27

British Gas Owner's AI Drive Leaves 1,300 Call Centre Workers Without Jobs

Centrica is cutting 1,300 customer service jobs as AI reshapes British Gas operations, with unions warning of job losses and critics fearing vulnerable customers may be left behind.

International Business Times UK · Jul 27

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger margins

The Guardian - UK · Jul 23

Glasgow jobs at risk as major employer to axe 800 roles

Hundreds of British Gas jobs in Scotland are set to be axed as the energy giant slashes 1,300 roles across the UK ...

The National (Scotland) · Jul 23