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The Guardian - UK
The Guardian - UK
Business
Anna Tims

British Gas mixed up our energy meter – but now I’m being penalised

British Gas
British Gas service van parked on street
British Gas meters in a new-build housing development were registered to the wrong addresses. Photograph: David Burton/Alamy

Residents in our new housing development are being billed for each other’s energy after the meters were mixed up.

I realised British Gas was sending bills for my energy to the developer of the estate instead of to me. I informed British Gas of my details when I moved in seven months ago.

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