HUNDREDS of British Gas jobs in Scotland are set to be axed as the energy giant slashes 1300 roles across the UK.
Centrica, the parent company of British Gas, announced the cuts as part of a wider shake-up impacting both Edinburgh and Glasgow call centre employees, reports the Scottish Sun.
The company said the decision was driven by changing customer behaviour, with 90% of British Gas customers now using digital services.
Contact volumes have dropped by 20% year-on-year.
As a result, Centrica plans to cut 1300 jobs in total, including 800 group support roles and 500 roles already announced last month.
This follows Centrica's strategy to “focus on driving efficiencies” in line with “structural changes in customer behaviour.”
Trade union GMB has raised concerns that the company is using artificial intelligence to replace staff, a claim Centrica denies.
The company has been restructuring amid continued investment in nuclear energy, including the Sizewell C power plant.
It recently reported an 18% decline in adjusted core profit for the six months to June, citing factors such as unfavourable weather, production outages, and weak market conditions.
Chris O’Shea, chief executive of Centrica, said: "Volatility across energy markets has created challenges in some parts of our business, and some of our delivery has been slower than we would like.
"However, we have continued to invest with discipline to strengthen our portfolio and support long-term growth, making progress pivoting the group towards more stable and predictable earnings."
