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The Guardian - UK
The Guardian - UK
Business
Jillian Ambrose Energy correspondent

British Gas faces record £112m settlement over prepayment meter scandal

Woman cooking pancakes on a gas hob
British Gas must pay a £20m penalty into Ofgem’s voluntary redress fund. Photograph: Justin Paget/Getty Images

Thousands of British Gas customers who had prepayment meters force-fitted in their homes will between them receive compensation and energy bill debt write-offs worth up to £112m in the biggest energy supplier settlement on record.

Great Britain’s energy regulator found that British Gas forced PPMs on homes that were not keeping up with their bills at the height of the Russian gas crisis, in one of the most complex investigations in Ofgem’s history.

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