The Latest Breaking News from Martyn James

‘We didn’t feel safe’: Booking.com users face battle to get money back

From melted electric sockets to shabby alternatives, readers tell of dealings with platform when things go wrong

The Guardian - UK · Aug 1

UK heatwave triggers price rises for hot tubs and air conditioning units

Of 11 seasonal items in Guardian price comparison, six hit highest price in last three months, with some nearly doubling in price in last week

The Guardian - UK · May 27

Holiday horrors: Airbnb and Booking.com users battle for refunds as stays go wrong

In a Consumer Champions special, Anna Tims tackles online rental disasters, from a tree collapsing on to a cottage to being trapped in a flat

The Guardian - UK · Oct 6, 2025

Borrow a tent and bring food: how to cut the cost of UK summer music festivals

Work your way in for a free pass, club together with friends for gear – and don’t forget the toilet rolls and wet wipes

The Guardian - UK · Jun 5, 2024

How to book a luxury break for less

Be flexible and bag the best bargains from start, in an airport lounge with free food and drink, to end, in a five-star hotel

The Guardian - UK · Feb 20, 2024

What to do when you think you have been scammed

Speed is of the essence, so here are some steps to follow if you suspect fraud

The Guardian - UK · Oct 9, 2023

UK travel chaos: how to claim compensation for cancelled or delayed flights

Consumer rights experts reveal what you could be entitled to if your flight is delayed, cancelled or entire trip ruined

The Guardian - UK · Sep 9, 2023

Growth of airlines’ add-on fees sparks calls for price reforms

Study finds almost 90% of carriers charge for at least one item, leading to questions about whether firms should be forced to be more transparent

The Guardian - UK · Aug 21, 2023

The great car insurance con: Complaints about payouts soar as motorists hit by record-high premiums

Exclusive: Insurers delaying payout claims and undervaluing cars among top complaints

The Independent UK · Aug 16, 2023

The defunct energy firms sending out life-wrecking bills from beyond the grave

Former customers get demands for thousands from administrators – and have no clear way of challenging them

The Guardian - UK · Jun 25, 2023