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The Latest Breaking News from Citizens Advice

AI contributes to spike in fashion sales complaints to Citizens Advice

The advisory service said it was helping a consumer with a fashion purchase every seven minutes.

Evening Standard

Royal Mail delivered Christmas letters and parcels late to about 16m people

‘No light at the end of the tunnel for consumers’ as 2025 figure is 50% higher than previous year, says Citizens Advice

The Guardian - UK

29% of UK adults hit by Royal Mail delays over Christmas, warns Citizens Advice

The figure is a 50% increase on December 2024, up from 10.7 million people, the charity found.

Evening Standard

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Half a million heat network customers to receive Ofgem protection from this week

New rules will bring heat network customers in England, Scotland and Wales more closely in line with those on traditional gas and electricity.

Evening Standard

ScottishPower named worst energy supplier for customer service

Which? survey ranks many of Great Britain’s biggest suppliers near bottom, with British Gas and EDF Energy also scoring poorly

The Guardian - UK

More than 400,000 people sought debt help from Citizens Advice in 2025

Around 13,300 people have already turned to the charity for help with debt in the first working week of 2026.

The Independent UK

Christmas parcels: the best ways to send them in the UK – and the last posting dates

From picking Royal Mail or a courier firm to avoiding post office queues, here’s how to have a stress-free experience

The Guardian - UK

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Beware buy now, pay later temptation on Black Friday, debt charities warn

Billions will be spent on credit over the discount weekend but experts say the payment option is ‘not risk-free’

The Guardian - UK

Revealed: The best and worst parcel delivery companies in the UK

A recent report has revealed the rankings of the largest delivery services in the UK

The Independent UK

Government must tackle high electricity prices in Budget, industry experts say

Electricity prices in the UK remain some of the highest in Europe after Russia’s invasion of Ukraine in 2022 sparked the energy crisis.

Evening Standard

Parcel problems reach record as 15 million people are let down on the doorstep

Citizens Advice said its fifth annual parcel league table laid bare ‘how broken this market is’.

Evening Standard

Tony Blair’s think tank joins calls for £300 cut in energy prices ahead of Budget

A report by the Energy Crisis Commission has called for next week’s Budget to include details on how the government will reduce the gap between electricity and gas prices

The Independent UK

MPs criticise Ofgem’s ‘completely inadquate’ response to energy debt crisis

The regulator was criticised for choosing to reclaim debt through higher household bills, rather than tapping into network firms’ windfall profits.

The Independent UK

Tightening Pip benefit eligibility could save £9bn a year, says Reform

Lee Anderson says ‘gaming the system’ is too common and jokes about symptoms of anxiety and depression

The Guardian - UK

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Evening Standard

Reform UK’s Lee Anderson says he ‘gamed’ benefits system in former job

The Ashfield MP said he used to help people get on sickness benefits when he worked at Citizens Advice.

The Guardian - UK

Private rent in Britain now swallows 44% of the average wage

Monthly cost jumps to record £1,385 outside London, and £2,736 in the capital, with hotspots showing hefty rises

The Independent UK

Four million people forced into debt to pay for heating and food, new report finds

Around 860,000 children are living in households who can’t afford the essentials

The Guardian - UK

Millions in households in England and Wales are stuck in the red, says charity

Citizens Advice says 4 million people spending more on essentials than they earn amid ever-increasing bills

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Evening Standard

Estimated 4m people in England and Wales ‘are trapped in a negative budget’

Citizens Advice estimated that in 2025/26, more than half a million people could be at risk of an unexpected shock pushing them into the red.

The Independent UK

Millions stung by scams with online shopping the top trap – Citizens Advice

The charity has urged consumers to be cautious when taking advantage of shopping deals ahead of Black Friday and Christmas.

The Independent UK

UK poverty crisis laid bare as 500,000 children living in families trapped in benefits debt cycle

Exclusive: Tens of thousands of families are forced to take out loans to cover the five-week wait until their first universal credit payment – but many struggle to pay it back

The Independent UK

Mobile and broadband companies ‘not being upfront’ about better renewal deals

Citizens Advice said the ‘murky practice’ of hidden deals was forcing loyal customers to ‘jump through hoops’.

The Guardian - UK

Mobile and broadband customers ‘losing out because of murky contract practices’

Citizens Advice says people who call to negotiate money off can save on average more than £325 a year

Evening Standard

Consumer groups question benefits of lower standing charge tariff proposals

Citizens Advice raised concerns that not only would the plans not bring down people’s bills, they could even leave some consumers paying more.

The Guardian - UK

More than 40% of private renters ration energy use to afford bills, study finds

Citizens Advice says 4.5 million people in England and Wales had to cut use, with some skipping hot meals and wearing gloves inside

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