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The Latest Breaking News from Citizens Advice

Energy firms ‘must double down’ on customer service ahead of ‘difficult winter’

A survey for Citizens Advice suggested more than 10 million households were worried about how they would afford their energy bills this winter.

Evening Standard · Sep 24

Stop relying on AI chatbots for customer care, UK banks and energy firms told

Citizens Advice says providers of essential services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’

The Guardian - UK · Sep 21

Energy bills are set to rise twice - here’s what to do if you’re struggling

Energy bills will rise in October and likely again in January for those not already on fixed deals

The Independent UK · Sep 18

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Burnham launches crackdown on ‘cowboy builders’ ripping off households

Burnham feels his plan will ‘put cowboy builders out of business’

The Independent UK · Aug 27

Burnham promises action for consumers to help ease cost-of-living squeeze

The Prime Minister said the cost of living ‘continues to weigh heavily on so many people’s lives’.

Evening Standard · Aug 10

Andy Burnham 'wealth tax' row: Minister denies that new levies on rich will fund cost-of-living help

But the PM was said to be struggling to recruit a key economic adviser to his Government due to concerns over potential wealth taxes

Evening Standard · Aug 10

Burnham vows to tackle ‘rip-off’ subscriptions in cost-of-living crackdown

The PM will accelerate plans to force companies to make it easier to cancel subscriptions and provide more information about costs up-front rather than quietly auto-renewing them at a higher price

The Independent UK · Aug 9

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Burnham to promise ‘everyday fixes’ for bills at start of cost-of-living tour

The Prime Minister’s summer tour follows his pledge on his first day in office to give the public ‘breathing space’ on bills.

Evening Standard · Aug 9

The ‘drastic action’ Britons are taking to survive heatwaves

IN FULL

The Independent UK · Aug 6

Brits forced to sleep in kitchens to cope with hot weather in ‘heat trap’ homes

Citizens Advice said millions of people across the UK are ‘trapped in homes they can’t cool’

The Independent UK · Aug 5

Britons taking ‘drastic action’ such as sleeping in kitchen to cope with heat

A study found other people had to use makeshift solutions like taping tin foil, cardboard, or damp sheets to windows.

Evening Standard · Aug 5

Estimated quarter of homeowners had problems with recent repair jobs – survey

Some 4.8 million households dealt with issues ranging from living with unsafe work to dealing with stressful disputes, Citizens Advice found.

Evening Standard · Jul 6

Less than 2% of rents affordable for benefit claimants, report warns

People are being forced into a ‘cycle of debt, poverty and homelessness’, a charity chief said

The Independent UK · Jul 6

‘Am I losing this battle? Yes’: Martin Lewis on the online scams that steal his identity – and others’ life savings

Trusted by millions, the finance expert has seen his name and face used to mis-sell a string of fake investments. And yet, he says, it would be ‘very simple’ for the government to stop them

The Guardian - UK · Jun 30

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Evening Standard · Jun 25

Energy debt reaches record £4.79 billion ahead of 13% price cap jump

The number of accounts repaying debt has increased by 3% for electricity – to 852,000 – and by 4% for gas – to 710,000, the regulator said.

The Independent UK · Jun 7

Millions of British tourists suffered package holiday problems in last year

One holidaymaker said she received no on-site support from their operator, causing them considerable stress

International Business Times UK · Jun 6

Britons Are Working Harder Than Ever, So Why Are More Families Turning to Food Banks and Debt?

In 2026, Britain's cost-of-living crisis hits millions with rising rents, bills, and food insecurity. Personal stories and expert insights reveal the challenges for low-income families and long-term impacts.

The Independent UK · Jun 3

Almost half of private renters faced rule-breaking letting agents

Many rogue agents are operating delivering “rock-bottom” service, Citizens Advice warns

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The Guardian - UK · May 27

Pip Salvador-Jones obituary

Other lives: Legal expert who worked at three London law centres before becoming director of Barking and Dagenham Citizens Advice

International Business Times UK · Apr 22

Surprise HMRC Letter Demands Cash Back Within 30 Days Causing Panic

A taxpayer was told to repay a pension tax refund years later, raising concerns about HMRC's power to revisit past payments.

International Business Times UK · Apr 20

HMRC Wants Tax Money Back In 30 Days: Should You Repay Or Is It A Mistake?

UK taxpayers face unexpected HMRC demands for tax repayments years after refunds. Understanding the process and knowing how to respond can prevent additional costs or enforcement actions.

The Independent UK · Apr 16

Two-thirds of Gen Z adults say money is harming their mental health

Experts say there is a ‘financial education gap’ in Britain arising from a lack of importance given to money skills in the curriculum

The Guardian - UK · Apr 5

Buying a collectible? Beware fakers out to persuade you it’s the real deal

From high-end antiques to Dinky Toys and Star Wars, fraudsters have ways to make you believe it’s genuine. Here’s how to avoid being tricked

Evening Standard · Mar 26

Citizens Advice giving ‘crisis support’ every 30 seconds ahead of bill rises

The charity warned the figures indicated how many household budgets had already ‘gone beyond breaking point’.

The Guardian - UK · Mar 17

UK energy: about 14m households getting ‘below-average’ service

Ecotricity ranked top in Citizens Advice survey, followed by Outfox, Octopus and Co-operative

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