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The Latest Breaking News from Citizens Advice

Resistance to change in the lifesaving work of the Samaritans

Letters: Readers respond to Peter Ormerod’s piece about the organisation’s plans to close half of its branches and move volunteers to ‘regional hubs’, with some working from home

The Guardian - UK

Royal Mail to stop second class post on Saturdays and stamp costs to be reviewed

Ofcom has given the green light to Royal Mail to axe the six-day-a-week service for second-class letters from later this month.

Evening Standard

Citizens Advice says it helps someone with a disability aid complaint every hour

The charity said 48% of all complaints related specifically to mobility vehicles.

Evening Standard

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5 Things Neighbors Can Complain About In Your Garden Design — And These Quibbles Could Have Legal Repercussions

From outbuildings to overgrown hedges, these are the landscaping features your neighbors might find fault with (and are within their rights to do so)

Livingetc

How to save money on power as Ofgem confirms energy price cap

If you’re struggling to pay the electricity bill, you’re not alone

The Independent UK

How do I make the most of falling energy prices?

Should households rely on the falling price cap, or is there more they can do to lower their energy bills?

Evening Standard

Major changes to buy now pay later rules for shoppers

Citizens Advice welcomed the legislation, saying it was ‘crucial step towards better protections for consumers’

The Independent UK

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Consumers to get more protection from ‘wild west’ of buy now, pay later products

Citizens Advice welcomed the legislation, saying it was ‘a crucial step towards better protections for consumers’.

Evening Standard

Macmillan accused of ‘betrayal’ over plan to axe cancer benefits advice service

Exclusive: Charity says it is to scrap £14m-a-year specialist service as current arrangements are unaffordable

The Guardian - UK

Ways to ‘get clarity’ over finances suggested as 22% of people feeling downbeat

Concerns about the economy and not having enough money for savings were among the reasons for people feeling the financial strain, Moneybox said.

The Independent UK

Record cost of first class stamps ‘unfair’ say two thirds of Brits

A first-class stamp will now cost £1.70 on Monday, double the 76p cost in 2020

The Independent UK

More than two-thirds think rises in first-class stamp price are unfair – poll

A first-class stamp will cost consumers £1.70 – more than double the amount it did in 2020.

The Independent UK

Scammed and Devastated: Teen Mechanic Took His Own Life After Falling Victim to Financial Scam

Middlesbrough College student Kieron Mullins Bunn, 18, tragically took his own life after falling victim to a financial scam. Messages found after his death indicate he was distressed over losing his money.

International Business Times UK

April Cruel Day: Millions of Londoners hit with big bills rises as tax changes 'to cost families £3,500'

Across London, average increases in council tax, water and energy will cost households around £400 a year

Evening Standard

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Evening Standard

Lowest earners ‘running out of options’ ahead of April bill hikes

Citizens Advice said those on the lowest incomes were ‘already stretched to breaking point’ even before ‘awful April’ bill rises take effect.

Evening Standard

Charities report rise in calls for help since welfare cuts announcement

Mind, Scope and Citizens Advice urged a rethink, as did a group of public health experts.

The Fashion Central

DWP Letter Sparks Panic as £5,000 Fines Threaten Claimants Amid Massive Benefit Cuts

Benefit claimants across the UK are being warned to keep a close eye on the post, as new letters from the Department for Work and Pensions (DWP)

The Guardian - UK

Benefit cuts will push more people into poverty, warns Citizens Advice boss

Exclusive: Clare Moriarty hits out at Labour’s plan as ‘short-term action’ with ‘long-term consequences’ in rare intervention

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Evening Standard

Charity helps consumer with telecoms problem every three-and-a-half minutes

Citizens Advice said almost 35,500 people contacted it for help with a mobile or broadband issue last year, more than double the amount in 2020.

The Independent UK

Calls grow for households to get refunds after energy companies pocket £4bn excess profits

Campaigners urge Ofgem to refund UK households after energy network companies ‘profit from high inflation’

The Guardian - UK

Energy network owners have made £3.9bn ‘excess profit’ from higher bills, says report

Citizens Advice believes Ofgem made flawed interest rate calculation for companies in Great Britain

The Independent UK

Energy companies rake in £4bn windfall as British families suffer sky-high bills, new analysis suggests

Families will see their energy bills rise again in April as network companies make billions in profits, report finds

Evening Standard

Almost 11 million people hit by post delays over Christmas – Citizens Advice

The worst-hit region for letter delays in the past month was the South East, with 27% of people not receiving post on time.

The Guardian - UK

How to challenge a parking fine or penalty charge notice and win

Not all tickets are the same - if you think a fine was issued unfairly, what you need to do depends on who issued it

Evening Standard

Surge in households seeking help with energy bills in 2024, says Citizens Advice

Citizens Advice said its staff helped the equivalent of one person every two working minutes throughout the year.

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