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The Latest Breaking News from Citizens Advice

Government must tackle high electricity prices in Budget, industry experts say

Electricity prices in the UK remain some of the highest in Europe after Russia’s invasion of Ukraine in 2022 sparked the energy crisis.

Evening Standard

MPs criticise Ofgem’s ‘completely inadquate’ response to energy debt crisis

The regulator was criticised for choosing to reclaim debt through higher household bills, rather than tapping into network firms’ windfall profits.

The Independent UK

Tightening Pip benefit eligibility could save £9bn a year, says Reform

Lee Anderson says ‘gaming the system’ is too common and jokes about symptoms of anxiety and depression

The Guardian - UK

From analysis to the latest developments in health,
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Reform UK’s Lee Anderson says he ‘gamed’ benefits system in former job

The Ashfield MP said he used to help people get on sickness benefits when he worked at Citizens Advice.

Evening Standard

Private rent in Britain now swallows 44% of the average wage

Monthly cost jumps to record £1,385 outside London, and £2,736 in the capital, with hotspots showing hefty rises

The Guardian - UK

Four million people forced into debt to pay for heating and food, new report finds

Around 860,000 children are living in households who can’t afford the essentials

The Independent UK

Millions in households in England and Wales are stuck in the red, says charity

Citizens Advice says 4 million people spending more on essentials than they earn amid ever-increasing bills

The Guardian - UK

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Estimated 4m people in England and Wales ‘are trapped in a negative budget’

Citizens Advice estimated that in 2025/26, more than half a million people could be at risk of an unexpected shock pushing them into the red.

Evening Standard

Millions stung by scams with online shopping the top trap – Citizens Advice

The charity has urged consumers to be cautious when taking advantage of shopping deals ahead of Black Friday and Christmas.

The Independent UK

UK poverty crisis laid bare as 500,000 children living in families trapped in benefits debt cycle

Exclusive: Tens of thousands of families are forced to take out loans to cover the five-week wait until their first universal credit payment – but many struggle to pay it back

The Independent UK

Mobile and broadband companies ‘not being upfront’ about better renewal deals

Citizens Advice said the ‘murky practice’ of hidden deals was forcing loyal customers to ‘jump through hoops’.

The Independent UK

Mobile and broadband customers ‘losing out because of murky contract practices’

Citizens Advice says people who call to negotiate money off can save on average more than £325 a year

The Guardian - UK

Consumer groups question benefits of lower standing charge tariff proposals

Citizens Advice raised concerns that not only would the plans not bring down people’s bills, they could even leave some consumers paying more.

Evening Standard

More than 40% of private renters ration energy use to afford bills, study finds

Citizens Advice says 4.5 million people in England and Wales had to cut use, with some skipping hot meals and wearing gloves inside

The Guardian - UK

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The Independent UK

Two in five renters rationed their gas and electricity last winter

IN FULL

Evening Standard

Two in five renters forced to ration energy to afford bills

People took measures such as skipping hot meals, wearing gloves inside and limiting heating to just one room last winter

The Independent UK

Renters skip hot meals and lower heating to afford energy bills

Citizens Advice is calling for enforcement of the Renters’ Rights Bill to protect renters from retaliation when asking for upgrades and repairs

The Independent UK

More people forced to cut back on groceries to keep up with water bills, charity says

More than a fifth of those who struggled to pay their water bills found themselves falling into debt with their supplier

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Evening Standard

One in five struggled to pay water bill in last year – Citizens Advice

Over a third of those struggling (35%) were rationing water, including by cutting showers, toilet flushes and clothes washing, the charity found.

The Independent UK

True impact of this summer’s heatwaves on health revealed

Millions suffered sleepless nights and stress

The Independent UK

Millions struggle through heatwaves in homes not built to cope – Citizens Advice

Almost half of people reported difficulty sleeping as four heatwaves hit the UK this summer and 11% said their health deteriorated.

The Guardian - UK

Moragh Bradshaw obituary

Other lives: Volunteer who helped set up a Citizens Advice bureau, taught for the National Childbirth Trust and chaired a housing association

Evening Standard

Shoddy tradeswork sparking more than 700 complaints a week – Citizens Advice

Of the 36,534 complaints received over the last year, 5,230 of those (14.3%) involved scams or rogue traders.

The Independent UK

The most complained-about home maintenance work revealed

Citizens Advice advises consumers that organisations like local councils and trade associations can provide a list of reputable traders

The Guardian - UK

Resistance to change in the lifesaving work of the Samaritans

Letters: Readers respond to Peter Ormerod’s piece about the organisation’s plans to close half of its branches and move volunteers to ‘regional hubs’, with some working from home

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