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The Latest Breaking News from Citizens Advice

Estimated 4m people in England and Wales ‘are trapped in a negative budget’

Citizens Advice estimated that in 2025/26, more than half a million people could be at risk of an unexpected shock pushing them into the red.

Evening Standard

Millions stung by scams with online shopping the top trap – Citizens Advice

The charity has urged consumers to be cautious when taking advantage of shopping deals ahead of Black Friday and Christmas.

The Independent UK

UK poverty crisis laid bare as 500,000 children living in families trapped in benefits debt cycle

Exclusive: Tens of thousands of families are forced to take out loans to cover the five-week wait until their first universal credit payment – but many struggle to pay it back

The Independent UK

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Mobile and broadband companies ‘not being upfront’ about better renewal deals

Citizens Advice said the ‘murky practice’ of hidden deals was forcing loyal customers to ‘jump through hoops’.

The Independent UK

Mobile and broadband customers ‘losing out because of murky contract practices’

Citizens Advice says people who call to negotiate money off can save on average more than £325 a year

The Guardian - UK

Consumer groups question benefits of lower standing charge tariff proposals

Citizens Advice raised concerns that not only would the plans not bring down people’s bills, they could even leave some consumers paying more.

Evening Standard

More than 40% of private renters ration energy use to afford bills, study finds

Citizens Advice says 4.5 million people in England and Wales had to cut use, with some skipping hot meals and wearing gloves inside

The Guardian - UK

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Two in five renters rationed their gas and electricity last winter

IN FULL

The Independent UK

Two in five renters forced to ration energy to afford bills

People took measures such as skipping hot meals, wearing gloves inside and limiting heating to just one room last winter

Evening Standard

Renters skip hot meals and lower heating to afford energy bills

Citizens Advice is calling for enforcement of the Renters’ Rights Bill to protect renters from retaliation when asking for upgrades and repairs

The Independent UK

More people forced to cut back on groceries to keep up with water bills, charity says

More than a fifth of those who struggled to pay their water bills found themselves falling into debt with their supplier

The Independent UK

One in five struggled to pay water bill in last year – Citizens Advice

Over a third of those struggling (35%) were rationing water, including by cutting showers, toilet flushes and clothes washing, the charity found.

Evening Standard

Millions struggle through heatwaves in homes not built to cope – Citizens Advice

Almost half of people reported difficulty sleeping as four heatwaves hit the UK this summer and 11% said their health deteriorated.

The Independent UK

True impact of this summer’s heatwaves on health revealed

Millions suffered sleepless nights and stress

The Independent UK

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The Guardian - UK

Moragh Bradshaw obituary

Other lives: Volunteer who helped set up a Citizens Advice bureau, taught for the National Childbirth Trust and chaired a housing association

Evening Standard

Shoddy tradeswork sparking more than 700 complaints a week – Citizens Advice

Of the 36,534 complaints received over the last year, 5,230 of those (14.3%) involved scams or rogue traders.

The Independent UK

The most complained-about home maintenance work revealed

Citizens Advice advises consumers that organisations like local councils and trade associations can provide a list of reputable traders

The Guardian - UK

Resistance to change in the lifesaving work of the Samaritans

Letters: Readers respond to Peter Ormerod’s piece about the organisation’s plans to close half of its branches and move volunteers to ‘regional hubs’, with some working from home

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Evening Standard

Royal Mail to stop second class post on Saturdays and stamp costs to be reviewed

Ofcom has given the green light to Royal Mail to axe the six-day-a-week service for second-class letters from later this month.

Evening Standard

Citizens Advice says it helps someone with a disability aid complaint every hour

The charity said 48% of all complaints related specifically to mobility vehicles.

Livingetc

5 Things Neighbors Can Complain About In Your Garden Design — And These Quibbles Could Have Legal Repercussions

From outbuildings to overgrown hedges, these are the landscaping features your neighbors might find fault with (and are within their rights to do so)

The Independent UK

How to save money on power as Ofgem confirms energy price cap

If you’re struggling to pay the electricity bill, you’re not alone

Evening Standard

How do I make the most of falling energy prices?

Should households rely on the falling price cap, or is there more they can do to lower their energy bills?

The Independent UK

Major changes to buy now pay later rules for shoppers

Citizens Advice welcomed the legislation, saying it was ‘crucial step towards better protections for consumers’

Evening Standard

Consumers to get more protection from ‘wild west’ of buy now, pay later products

Citizens Advice welcomed the legislation, saying it was ‘a crucial step towards better protections for consumers’.

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