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The Latest Breaking News from Citizens Advice

Mobile and broadband companies ‘not being upfront’ about better renewal deals

Citizens Advice said the ‘murky practice’ of hidden deals was forcing loyal customers to ‘jump through hoops’.

The Independent UK

Mobile and broadband customers ‘losing out because of murky contract practices’

Citizens Advice says people who call to negotiate money off can save on average more than £325 a year

The Guardian - UK

Consumer groups question benefits of lower standing charge tariff proposals

Citizens Advice raised concerns that not only would the plans not bring down people’s bills, they could even leave some consumers paying more.

Evening Standard

From analysis to the latest developments in health,
read the most diverse news in one place.

More than 40% of private renters ration energy use to afford bills, study finds

Citizens Advice says 4.5 million people in England and Wales had to cut use, with some skipping hot meals and wearing gloves inside

The Guardian - UK

Two in five renters rationed their gas and electricity last winter

IN FULL

The Independent UK

Renters skip hot meals and lower heating to afford energy bills

Citizens Advice is calling for enforcement of the Renters’ Rights Bill to protect renters from retaliation when asking for upgrades and repairs

The Independent UK

Two in five renters forced to ration energy to afford bills

People took measures such as skipping hot meals, wearing gloves inside and limiting heating to just one room last winter

Evening Standard

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One in five struggled to pay water bill in last year – Citizens Advice

Over a third of those struggling (35%) were rationing water, including by cutting showers, toilet flushes and clothes washing, the charity found.

Evening Standard

More people forced to cut back on groceries to keep up with water bills, charity says

More than a fifth of those who struggled to pay their water bills found themselves falling into debt with their supplier

The Independent UK

Millions struggle through heatwaves in homes not built to cope – Citizens Advice

Almost half of people reported difficulty sleeping as four heatwaves hit the UK this summer and 11% said their health deteriorated.

The Independent UK

True impact of this summer’s heatwaves on health revealed

Millions suffered sleepless nights and stress

The Independent UK

Moragh Bradshaw obituary

Other lives: Volunteer who helped set up a Citizens Advice bureau, taught for the National Childbirth Trust and chaired a housing association

The Guardian - UK

Shoddy tradeswork sparking more than 700 complaints a week – Citizens Advice

Of the 36,534 complaints received over the last year, 5,230 of those (14.3%) involved scams or rogue traders.

Evening Standard

The most complained-about home maintenance work revealed

Citizens Advice advises consumers that organisations like local councils and trade associations can provide a list of reputable traders

The Independent UK

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The Guardian - UK

Resistance to change in the lifesaving work of the Samaritans

Letters: Readers respond to Peter Ormerod’s piece about the organisation’s plans to close half of its branches and move volunteers to ‘regional hubs’, with some working from home

Evening Standard

Royal Mail to stop second class post on Saturdays and stamp costs to be reviewed

Ofcom has given the green light to Royal Mail to axe the six-day-a-week service for second-class letters from later this month.

Evening Standard

Citizens Advice says it helps someone with a disability aid complaint every hour

The charity said 48% of all complaints related specifically to mobility vehicles.

Livingetc

5 Things Neighbors Can Complain About In Your Garden Design — And These Quibbles Could Have Legal Repercussions

From outbuildings to overgrown hedges, these are the landscaping features your neighbors might find fault with (and are within their rights to do so)

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The Independent UK

How to save money on power as Ofgem confirms energy price cap

If you’re struggling to pay the electricity bill, you’re not alone

Evening Standard

How do I make the most of falling energy prices?

Should households rely on the falling price cap, or is there more they can do to lower their energy bills?

The Independent UK

Major changes to buy now pay later rules for shoppers

Citizens Advice welcomed the legislation, saying it was ‘crucial step towards better protections for consumers’

Evening Standard

Consumers to get more protection from ‘wild west’ of buy now, pay later products

Citizens Advice welcomed the legislation, saying it was ‘a crucial step towards better protections for consumers’.

The Guardian - UK

Macmillan accused of ‘betrayal’ over plan to axe cancer benefits advice service

Exclusive: Charity says it is to scrap £14m-a-year specialist service as current arrangements are unaffordable

The Independent UK

Ways to ‘get clarity’ over finances suggested as 22% of people feeling downbeat

Concerns about the economy and not having enough money for savings were among the reasons for people feeling the financial strain, Moneybox said.

The Independent UK

Record cost of first class stamps ‘unfair’ say two thirds of Brits

A first-class stamp will now cost £1.70 on Monday, double the 76p cost in 2020

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