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The Latest Breaking News from Which

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

The Guardian - UK

Why Easter eggs are so expensive in the UK in 2025

The seasonal treat has gone up by as much as 50% in some cases – and got smaller – so what are manufacturers up to?

Evening Standard

Eggs or bunnies? The best UK deals on Easter chocolate treats

Rising cocoa costs has led some brands to ramp up prices or shrink their products, so this is how to avoid shelling out

The Guardian - UK

From analysis to the latest developments in health,
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The insurance fine print that could see homeowners’ claims rejected

A Which? investigation has revealed potential loopholes in numerous policies

The Independent UK

Some insurance claims may risk wrong-kind-of-weather rejection – Which?

The consumer group believes that some wording about floods and storms in policies could be potentially unfair.

Evening Standard

Cost of Easter rises as UK chocolate, lamb and hot cross bun prices soar

Shoppers also face more ‘shrinkflation’ as manufacturers ‘try to offset rising production costs’

The Guardian - UK

Private beach luxury for just £22 a night: Here are the cheapest five-star hotels in the world

Five-star stays offer luxury and high-end hospitality – but where can you get all that without blowing the budget?

The Independent UK

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The UK Car Loan Scandal That Could Cost Banks Billions

Banks may have to pay out tens of billions of pounds if the British Supreme Court upholds a judgment ruling controversial car loans are unlawful, in a case beginning in April.

International Business Times

Quarter of UK consumers left tip in last year despite poor service

One in five consumers (21%) admitted to never tipping at the end of a meal out, the survey for Which? found.

Evening Standard

I trust Which? to help me choose a washing machine. But I have my own views on kitchen roll and toilet paper

I’m in awe of the organisation’s rigorous approach to product testing. That doesn’t mean I need it for everything, writes Adrian Chiles

The Guardian - UK

Surging cost of cocoa leads UK shoppers to shell out more for smaller Easter eggs

Prices of some chocolate products have risen by 50% in a year while many have also shrunk in size, Which? reports

The Guardian - UK

Easter eggs up to 50% more expensive than last year

It comes after a steep fall in global cocoa production, driven by higher temperatures hindering the quality and quantity of beans.

The Independent UK

Chocflation: Easter eggs are getting smaller and more expensive as costs soar

The price of chocolate increased by 16.5 per cent compared to the rates of other supermarket food and drink

The Independent UK

Major broadband providers outperformed by smaller rivals in annual survey

Zen Internet earned the highest ratings across the board and a customer score of 77% in the annual Which? survey.

Evening Standard

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The Guardian - UK

The incredible shrinking airlines: can anyone actually be comfortable in a 17-inch seat?

There are many good reasons to quit flying – primarily, of course, the climate crisis. And the lack of legroom suggests airlines are actually trying to squeeze us out ...

Evening Standard

Insurers charging rates similar to credit card providers to pay monthly – Which?

The average APR across car insurers charging to pay monthly was 22.84% and across home insurers it was 21.59%, the consumer group said.

The Guardian - UK

Price of instant coffee rises by up to 40% in a year for some brands, Which? finds

Increases of at least 8% also found across 11 out of 12 brands in first two months of 2025, compared with year earlier

Evening Standard

Phishing campaign impersonating Booking.com targeting UK hospitality

Microsoft said the campaign was now posing a ‘tangible threat’ to UK-based hospitality and travel organisations.

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The Guardian - UK

Regulators must get a grip to stop the online scammers

Letters: Rocio Concha says fraudsters find it far too easy to exploit weaknesses in consumer protections, and a reader who lost their home because of a scam blames government inaction

The Independent UK

Three in 10 ‘were put off making recent major purchase due to money worries’

Just over half of people have needed to make adjustments to cover essential spending in the past month, Which? said.

The Guardian - UK

Gas hob can raise indoor air pollution higher than busy UK road, study finds

Research by Which? compared levels nitrogen dioxide and fine particulate matter in homes and street in London

The Independent UK

Cooking on gas hob can generate more indoor air pollution than cars – study

Something as simple as cooking dinner could be releasing harmful pollutants into our own homes

Evening Standard

More pollution from gas hob than one of Britain’s busiest roads, Which? finds

The watchdog carried out a snapshot investigation into how everyday cooking activities affected levels of pollution inside the average home.

The Independent UK

These are the best cruise lines according to passengers

Consumer watchdog Which? has ranked the best cruise brands on customer service and space

The Guardian - UK

Strangest supermarket substitutions include dog treats instead of steak, poll shows

Almost a third of online deliveries from grocers such as Tesco and Aldi included a swapped item, says Which?

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