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The Latest Breaking News from Citizens Advice

Charity helps consumer with telecoms problem every three-and-a-half minutes

Citizens Advice said almost 35,500 people contacted it for help with a mobile or broadband issue last year, more than double the amount in 2020.

Evening Standard

Calls grow for households to get refunds after energy companies pocket £4bn excess profits

Campaigners urge Ofgem to refund UK households after energy network companies ‘profit from high inflation’

The Independent UK

Energy network owners have made £3.9bn ‘excess profit’ from higher bills, says report

Citizens Advice believes Ofgem made flawed interest rate calculation for companies in Great Britain

The Guardian - UK

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Energy companies rake in £4bn windfall as British families suffer sky-high bills, new analysis suggests

Families will see their energy bills rise again in April as network companies make billions in profits, report finds

The Independent UK

Almost 11 million people hit by post delays over Christmas – Citizens Advice

The worst-hit region for letter delays in the past month was the South East, with 27% of people not receiving post on time.

Evening Standard

How to challenge a parking fine or penalty charge notice and win

Not all tickets are the same - if you think a fine was issued unfairly, what you need to do depends on who issued it

The Guardian - UK

Surge in households seeking help with energy bills in 2024, says Citizens Advice

Citizens Advice said its staff helped the equivalent of one person every two working minutes throughout the year.

Evening Standard

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Nearly 60,000 households needed help with energy bills in 2024 amid calls for Ofgem to protect customers

Citizens Advice said its staff helped the equivalent of one person every two working minutes throughout the year.

The Independent UK

Water companies urged to step up help on bills for vulnerable customers

Regulator poised to reveal steep price rises as campaigners in England and Wales fear water will become unaffordable

The Guardian - UK

Thousands more people ‘priced out of car insurance market over past year’

Citizens Advice said bold action must be taken, including targeted support for those struggling most.

The Independent UK

Ministers told to raise sick pay as report says 1.6m would be unable to pay bills

Low-paid workers unwell for four weeks would be in hardship despite changes in employment bill, charity finds

The Guardian - UK

‘Nearly 15 million online shoppers faced parcel delivery problem in last month’

Citizens Advice said its annual survey revealed a ‘worrying trend’ of worsening customer service among delivery firms.

Evening Standard

Crackdown on subscription traps could save consumers £14 a month

Latest figures suggest almost 10 million of 155 million active subscriptions in the UK are unwanted, the Department for Business and Trade said.

The Independent UK

How Evri became the UK’s most hated delivery company

LET’S UNPACK THAT: From parcels that look like they’ve been savaged by a pack of rabid dogs to packages that mysteriously vanish into thin air, the courier has accrued enough horror stories to rival the Goosebumps series. But is it really any worse than its rivals? Helen Coffey looks into…

The Independent UK

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The Independent UK

9m people caught out by financial scams in past year, Citizens Advice estimates

Fake debt advice being offered on social media and fake QR codes at car parks are common scams, the charity said.

The Guardian - UK

UK ‘risks repeat of surging energy bills’ amid continued reliance on gas

Energy crisis panel warns country is ‘dangerously unprepared’ and must shift away from gas quickly

The Independent UK

How families can benefit from unclaimed £2bn help with water and broadband bills

Citizens Advice warns of ‘postcode lottery’ of support for low income families

The Independent UK

Labour urges energy firms to support awareness campaign for winter bills help

Energy consumers minister Miatta Fahnbulleh met executives from Centrica, EDF, E.On, Octopus Energy, Scottish Power, Ovo and others on Wednesday.

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The Independent UK

Citizens Advice warn that 1 in 4 will have to turn off heating this winter

Dame Clare Moriarty, chief executive of Citizens Advice, said the charity is ‘bracing’ itself for a ‘challenging winter’

The Independent UK

Worst energy suppliers for customer service revealed in new league table

A new league table has revealed a surprising energy supplier taking the top spot

The Guardian - UK

EDF, Utilita and British Gas rated worst energy suppliers for customer service

Service ratings across energy sector between January and March among lowest ever, says Citizens Advice

The Guardian - UK

Almost a third of household smart meters not working properly, says Citizens Advice

Charity says tech problems and poor customer service mean millions in Great Britain missing out on promised benefits

The National (Scotland)

Home Office slammed by advice centres over plans to hike fees

CITIZENS Advice Scotland (CAS) has condemned Home Office proposals to increase charges for advice services as research shows a 249 rise in demand…

Evening Standard

What are my rights if an event is cancelled or rescheduled? When you can get a refund

What regulations say about getting your money back

The Guardian - UK

Alarm at growing number of working people in UK ‘struggling to make ends meet’

UK debt advice charity warns that cost of living crisis and higher rents are pushing younger full-time workers into difficulties

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