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The Latest Breaking News from Citizens Advice

Nearly 60,000 households needed help with energy bills in 2024 amid calls for Ofgem to protect customers

Citizens Advice said its staff helped the equivalent of one person every two working minutes throughout the year.

The Independent UK

Water companies urged to step up help on bills for vulnerable customers

Regulator poised to reveal steep price rises as campaigners in England and Wales fear water will become unaffordable

The Guardian - UK

Thousands more people ‘priced out of car insurance market over past year’

Citizens Advice said bold action must be taken, including targeted support for those struggling most.

The Independent UK

From analysis to the latest developments in health,
read the most diverse news in one place.

Ministers told to raise sick pay as report says 1.6m would be unable to pay bills

Low-paid workers unwell for four weeks would be in hardship despite changes in employment bill, charity finds

The Guardian - UK

‘Nearly 15 million online shoppers faced parcel delivery problem in last month’

Citizens Advice said its annual survey revealed a ‘worrying trend’ of worsening customer service among delivery firms.

Evening Standard

Crackdown on subscription traps could save consumers £14 a month

Latest figures suggest almost 10 million of 155 million active subscriptions in the UK are unwanted, the Department for Business and Trade said.

The Independent UK

How Evri became the UK’s most hated delivery company

LET’S UNPACK THAT: From parcels that look like they’ve been savaged by a pack of rabid dogs to packages that mysteriously vanish into thin air, the courier has accrued enough horror stories to rival the Goosebumps series. But is it really any worse than its rivals? Helen Coffey looks into…

The Independent UK

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9m people caught out by financial scams in past year, Citizens Advice estimates

Fake debt advice being offered on social media and fake QR codes at car parks are common scams, the charity said.

The Independent UK

UK ‘risks repeat of surging energy bills’ amid continued reliance on gas

Energy crisis panel warns country is ‘dangerously unprepared’ and must shift away from gas quickly

The Guardian - UK

How families can benefit from unclaimed £2bn help with water and broadband bills

Citizens Advice warns of ‘postcode lottery’ of support for low income families

The Independent UK

Labour urges energy firms to support awareness campaign for winter bills help

Energy consumers minister Miatta Fahnbulleh met executives from Centrica, EDF, E.On, Octopus Energy, Scottish Power, Ovo and others on Wednesday.

The Independent UK

Citizens Advice warn that 1 in 4 will have to turn off heating this winter

Dame Clare Moriarty, chief executive of Citizens Advice, said the charity is ‘bracing’ itself for a ‘challenging winter’

The Independent UK

Worst energy suppliers for customer service revealed in new league table

A new league table has revealed a surprising energy supplier taking the top spot

The Independent UK

EDF, Utilita and British Gas rated worst energy suppliers for customer service

Service ratings across energy sector between January and March among lowest ever, says Citizens Advice

The Guardian - UK

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The Guardian - UK

Almost a third of household smart meters not working properly, says Citizens Advice

Charity says tech problems and poor customer service mean millions in Great Britain missing out on promised benefits

The National (Scotland)

Home Office slammed by advice centres over plans to hike fees

CITIZENS Advice Scotland (CAS) has condemned Home Office proposals to increase charges for advice services as research shows a 249 rise in demand…

Evening Standard

What are my rights if an event is cancelled or rescheduled? When you can get a refund

What regulations say about getting your money back

The Guardian - UK

Alarm at growing number of working people in UK ‘struggling to make ends meet’

UK debt advice charity warns that cost of living crisis and higher rents are pushing younger full-time workers into difficulties

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The Guardian - UK

‘I was flabbergasted’: refunds for unused subscriptions may be easier than you think

Whether the deal auto-renewed without your knowledge or you forgot a free trial had ended, try asking for your money back

The Guardian - UK

‘They’re heartless’: how one woman fell victim to the carer’s allowance trap

Karina Moon, who is sole carer for her daughter most of the week, was told she needed to repay £11,292.75 or be prosecuted for fraud

The Guardian - UK

Fears of spiralling debt as ‘buy now pay later’ credit quadruples in UK

Campaigners and MPs demand regulation of sector as struggling consumers increasingly use the deals to buy everyday essentials

The Guardian - UK

Number of households seeking help over energy debt legal action doubles

Suppliers increasingly opting to take customer to court to recover unpaid bills, Citizens Advice says

The Guardian - UK

‘Negative budgets’: cost of living crisis could lose the Tories dozens of seats

Research finds that in 85 Tory-held seats the number of people with negative budgets is higher than the Tory majority

The Guardian - UK

Rape and sexual harassment reported by foreign care workers across UK

Multiple cases of abuse and exploitation have been documented, but many staff feel ‘powerless to complain’ for fear of losing the right to work in the country

The Guardian - UK

Spending on accidental subscriptions has doubled in a year in UK

Charity says problem getting worse, after hard-to-cancel contracts trapped quarter of UK adults last year at cost of £688m

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