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Evening Standard
Evening Standard
Business
Josie Clarke

Energy firms ‘must double down’ on customer service ahead of ‘difficult winter’

Citizens Advice Ofgem
Households are facing heightened winter pressure from energy bills after regulator Ofgem raised its price cap by 4%, taking effect from October 1 (Yui Mok/PA) - (PA Archive)

Energy firms have been warned they must “double down” on customer service ahead of a challenging winter for households.

Citizens Advice – the official watchdog for energy consumers – said firms “must go further” to support households, despite finding a slow improvement in customer service over the last quarter.

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