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The Latest Breaking News from Rory Boland

Tripadvisor AI summaries give glowing reviews to dangerous hotels, consumer watchdog finds

Tripadvisor's new AI review summaries are masking reports of food poisoning, sexual harassment and serious hygiene failures, a Which? investigation has found.

Euronews

AI summaries of Tripadvisor hotel reviews downplay serious complaints, investigation finds

AI-generated overview found to gloss over allegations of sexual harassment and describes hotel being sued over hygiene as ‘spotless’

The Guardian - UK

These were the airlines with the worst UK flight delays in 2025

The worst-performing airline had an average delay of over 36 minutes

The Independent UK

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Fears flight passengers will face extra costs over new airline cancellation rules

IN FULL

The Independent UK

What are my rights if flights are cancelled and holidays disrupted due to fuel shortage?

The Middle East war and the EU’s new entry-exit system could lead to travel misery this summer, but there are ways to mitigate it

The Guardian - UK

Ryanair and Wizz Air named worst airlines by passengers over ‘confusing’ add-on costs

Commenting on the worst-ranking airlines, Which? Travel editor Rory Boland advised passengers to "fly with anyone else, if you can".

Euronews

All of your travel rights explained as Eurostar cancel trains amid 'major disruption'

Travellers are being urged to check whether they’re entitled to a refund and compensation as Eurostar suspends its services ‘until further notice’.

Euronews

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Ryanair’s £79 membership scheme takes off – but Which? says ‘think twice’

T&Cs show limitations to the promises of 12 free seat reservations, insurance and monthly access to a sale

The Guardian - UK

Greek island of Zakynthos named most crowded resort in Europe

A new Which? Travel report on overtourism also cites Mallorca and Paris as destinations suffering from an influx of visitors, but some argue that bad behaviour is as much of a problem as numbers

The Guardian - UK

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

The Guardian - UK

Heathrow closure: what are your rights if your flight has been cancelled?

Up to 291,000 passengers have had journeys disrupted by the London airport’s power outage

The Guardian - UK

Bamburgh judged UK’s best seaside destination by Which? readers for fourth year

Northumbrian village was named as nation’s favourite, just ahead of Portmeirion and St Andrews

The Guardian - UK

Liverpool named UK’s best large city for a break by Which? survey

The northern city impressed visitors with its cultural sights, accommodation and value for money

The Independent UK

How to book a luxury break for less

Be flexible and bag the best bargains from start, in an airport lounge with free food and drink, to end, in a five-star hotel

The Guardian - UK

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Evening Standard

Holidaymakers on all-inclusive breaks ‘spending hundreds of pounds on extras’

Consumer group Which? said many travellers are having to pay for soft drinks and local alcoholic drinks

The Independent UK

Black Friday offers genuine holiday deals, according to new research

Nine out of 10 trip prices cheaper than a fortnight later in last year’s sale

The Independent UK

Finding hotel rooms for under £100 a night is increasingly difficult – Which?

A Which? survey of its members found the average price paid in the year to July was above £100 at more than two-thirds of large hotel chains.

The Independent UK

‘Surprising’ study finds hotels generally cheaper than Airbnb

Consumer group Which? compares cost of thousands of hotel rooms with 300,000 one-bed listings on popular accommodation rental websites

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The Independent UK

Study finds hotels are usually cheaper than Airbnb

Consumer group Which? compared the cost of thousands of hotel rooms with 300,000 one-bed listings on popular accommodation rental websites.

The Independent UK

Flights diverted due to staff shortages in air traffic control at Gatwick

Dozens of arrivals and departures were affected on Thursday evening, with passengers advised to contact their airline.

The Guardian - UK

UK flight disruption: your rights and what you are entitled to

You may be entitled to a refund, a seat on another flight, a hotel stay or help with food and drink

The Independent UK

Holidaymakers parking at airports warned over ‘serious financial sting’

Consumer group Which? compared prices for a week’s stay in mid-August paid for on the day with those paid four months earlier.

The Guardian - UK

Travel operators urged to refund UK holidaymakers who call off trips to Rhodes

‘Unconscionable’ to penalise travellers, says Which?, as firms cancel holidays to wildfire hit Greek island

The Independent UK

Decision not to refund Rhodes tourists would be ‘unconscionable’, charity says

Which? Travel editor Rory Boland urged travel companies to be ‘flexible’ with customers who decide not to fly.

The Independent UK

Wizz Air calls for passengers to ‘trust’ it despite delays

The airline’s UK boss said ‘every single aspect of its operations’ has been reviewed to boost resilience.

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