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The Latest Breaking News from Rory Boland

Ryanair has axed its family seating policy – but kids’ fees still add up

The airfare for a baby on your lap could cost more than your own ticket. Here’s how airline charges and travel taxes can hit you

The Guardian - UK · Jul 11

Tripadvisor AI summaries give glowing reviews to dangerous hotels, consumer watchdog finds

Tripadvisor's new AI review summaries are masking reports of food poisoning, sexual harassment and serious hygiene failures, a Which? investigation has found.

Euronews · Jul 3

AI summaries of Tripadvisor hotel reviews downplay serious complaints, investigation finds

AI-generated overview found to gloss over allegations of sexual harassment and describes hotel being sued over hygiene as ‘spotless’

The Guardian - UK · Jul 1

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These were the airlines with the worst UK flight delays in 2025

The worst-performing airline had an average delay of over 36 minutes

The Independent UK · Jun 21

Fears flight passengers will face extra costs over new airline cancellation rules

IN FULL

The Independent UK · May 6

What are my rights if flights are cancelled and holidays disrupted due to fuel shortage?

The Middle East war and the EU’s new entry-exit system could lead to travel misery this summer, but there are ways to mitigate it

The Guardian - UK · Apr 18

Ryanair and Wizz Air named worst airlines by passengers over ‘confusing’ add-on costs

Commenting on the worst-ranking airlines, Which? Travel editor Rory Boland advised passengers to "fly with anyone else, if you can".

Euronews · Feb 27

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All of your travel rights explained as Eurostar cancel trains amid 'major disruption'

Travellers are being urged to check whether they’re entitled to a refund and compensation as Eurostar suspends its services ‘until further notice’.

Euronews · Dec 30, 2025

Ryanair’s £79 membership scheme takes off – but Which? says ‘think twice’

T&Cs show limitations to the promises of 12 free seat reservations, insurance and monthly access to a sale

The Guardian - UK · May 10, 2025

Greek island of Zakynthos named most crowded resort in Europe

A new Which? Travel report on overtourism also cites Mallorca and Paris as destinations suffering from an influx of visitors, but some argue that bad behaviour is as much of a problem as numbers

The Guardian - UK · May 10, 2025

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

The Guardian - UK · Apr 17, 2025

Heathrow closure: what are your rights if your flight has been cancelled?

Up to 291,000 passengers have had journeys disrupted by the London airport’s power outage

The Guardian - UK · Mar 21, 2025

Bamburgh judged UK’s best seaside destination by Which? readers for fourth year

Northumbrian village was named as nation’s favourite, just ahead of Portmeirion and St Andrews

The Guardian - UK · Jul 18, 2024

Liverpool named UK’s best large city for a break by Which? survey

The northern city impressed visitors with its cultural sights, accommodation and value for money

The Independent UK · May 21, 2024

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The Guardian - UK · Feb 20, 2024

How to book a luxury break for less

Be flexible and bag the best bargains from start, in an airport lounge with free food and drink, to end, in a five-star hotel

Evening Standard · Dec 21, 2023

Holidaymakers on all-inclusive breaks ‘spending hundreds of pounds on extras’

Consumer group Which? said many travellers are having to pay for soft drinks and local alcoholic drinks

The Independent UK · Nov 23, 2023

Black Friday offers genuine holiday deals, according to new research

Nine out of 10 trip prices cheaper than a fortnight later in last year’s sale

The Independent UK · Oct 27, 2023

Finding hotel rooms for under £100 a night is increasingly difficult – Which?

A Which? survey of its members found the average price paid in the year to July was above £100 at more than two-thirds of large hotel chains.

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The Independent UK · Sep 16, 2023

‘Surprising’ study finds hotels generally cheaper than Airbnb

Consumer group Which? compares cost of thousands of hotel rooms with 300,000 one-bed listings on popular accommodation rental websites

The Independent UK · Sep 15, 2023

Study finds hotels are usually cheaper than Airbnb

Consumer group Which? compared the cost of thousands of hotel rooms with 300,000 one-bed listings on popular accommodation rental websites.

The Independent UK · Sep 14, 2023

Flights diverted due to staff shortages in air traffic control at Gatwick

Dozens of arrivals and departures were affected on Thursday evening, with passengers advised to contact their airline.

The Guardian - UK · Aug 29, 2023

UK flight disruption: your rights and what you are entitled to

You may be entitled to a refund, a seat on another flight, a hotel stay or help with food and drink

The Independent UK · Aug 3, 2023

Holidaymakers parking at airports warned over ‘serious financial sting’

Consumer group Which? compared prices for a week’s stay in mid-August paid for on the day with those paid four months earlier.

The Guardian - UK · Jul 23, 2023

Travel operators urged to refund UK holidaymakers who call off trips to Rhodes

‘Unconscionable’ to penalise travellers, says Which?, as firms cancel holidays to wildfire hit Greek island

The Independent UK · Jul 23, 2023

Decision not to refund Rhodes tourists would be ‘unconscionable’, charity says

Which? Travel editor Rory Boland urged travel companies to be ‘flexible’ with customers who decide not to fly.

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