Energy giant British Gas is under pressure to explain how it will compensate “vulnerable” customers who were subjected to debt collectors forcibly entering their homes to install prepayment meters, following damaging allegations about the practice.
An investigation by The Times revealed that customers of the company, including disabled and mentally ill people, had been forced onto the pay-as-you-go meters after falling behind on their monthly bill payments, the only alternative being to have their gas switched off altogether.
