A family have spoken out about how a 14-year-old girl was left “terrified” when British Gas agents broke into her home to install prepayment meters.
The family shared their story as it emerged that Ofgem has launched an investigation into British Gas following reports the firm has been sending debt collectors to “break into” customers’ homes to “force fit” prepayment meters – including in vulnerable households.
Keiley Probert, from near Dudley, West Midlands, claims her home was broken into by two British Gas agents and a locksmith on October 20 2022, while she was out, but one of her 14-year-old twin daughters, Morgan, was ill at home.
