The Latest Breaking News from Arvato

British Gas to stop using debt agents to force fit prepay meters

Energy firm's boss said he was "deeply concerned" at the way customers were found to treated in report earlier this year

Chronicle Live · May 5, 2023

British Gas sacks contractor over forced prepayment meter uproar

British Gas has sacked the debt collection agency it used to force fit prepayment meters following a backlash.

Evening Standard · May 4, 2023

British Gas review finds no ‘systemic’ problems but four cases of wrongdoing

The company said it would stop working with outside contractors to force-fit prepayment meters

The Independent UK · May 4, 2023

British Gas bailiff firm forcibly fitting pre-payment meters in homes got £1.5m furlough cash

It comes days after an undercover probe revealed Arvato heavies ­contracted by British Gas forced their way into people’s homes.

Daily Record · Feb 5, 2023

Cruel British Gas bailiffs got £1.4m in furlough cash during Covid pandemic

Bailiffs forced their way into homes of vulnerable British Gas customers behind on bills. Victims – including the sick and disabled – were forced to have more costly pre-payment meters

Daily Mirror · Feb 4, 2023

Ofgem warns suppliers over forcible installation of prepayment meters

Directive comes as energy minister expresses ‘horror’ at claims British Gas contractor allegedly broke into vulnerable customers’ homes

The Guardian - UK · Feb 2, 2023

Sunak tells Piers Morgan ‘biological sex matters’ – as it happened

Prime minister speaks in interview on TalkTV to mark his 100th day in office

The Guardian - UK · Feb 2, 2023

British Gas allegedly broke into vulnerable people's homes to force-fit prepayment meters

Grant Schapps calls for urgemt meeting with energy firm after journalist working for The Times spent a month working for Arvato Financial Solutions, who provide debt collecting services

Wales Online · Feb 2, 2023

British Gas halts use of warrants to force people on to prepayment meters

Move follows allegations that third-party agents ignored vulnerabilities of customers and broke in to install equipment

The Guardian - UK · Feb 1, 2023