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The Guardian - UK
The Guardian - UK
Business
Peter Walker, Heather Stewart and Alex Lawson

Ofgem warns suppliers over forcible installation of prepayment meters

ECB chair says allegations underline need for debt collection overhaul as hundreds of thousands of homes have been switched to prepayment meters this winter.
ECB chair says allegations underline need for debt collection overhaul as hundreds of thousands of homes have been switched to prepayment meters this winter. Photograph: Libby Welch/Alamy

The energy minister has expressed “horror” at revelations about a British Gas contractor allegedly breaking into vulnerable customers’ homes as the market watchdog Ofgem warned all suppliers against forcibly installing prepayment meters.

Graham Stuart met Chris O’Shea, the chief executive of Centrica, which owns British Gas, and demanded urgent answers to issues raised by a Times investigation into the firm’s practices, which has prompted ministerial fury.

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