A Newcastle mum-of-four was left without electricity for fourteen hours after being forced onto a prepayment meter by British Gas.
The mum, who has a blind and non-verbal seven-year-old son, was forced to change mode from credit to prepayment without warning due to electricity arrears.
Citizens Advice Newcastle, who helped the vulnerable woman, said she was unable to top-up as her card did not work and her home was left without electricity supply from 7am to 9pm as a full meter change was required to reconnect her supply.
