The Latest Breaking News from Energy Ombudsman

Complaints to the Energy Ombudsman have reached record levels, passing 100,000 last year, as anger grows at the pre-payment scandal that has seen people's homes broke into by British Gas subcontractors

The main problems were reported to be incorrect billing, poor customer service and problems switching suppliers

Mr Rahim, 53, who has run the establishment for 25 years, arrived at work one afternoon to find that someone had broken into the back of his shop

If you think you’re being overcharged by your supplier, it is important to take action as soon as possible.

You need to act as soon as possible

Ofgem has warned energy suppliers after finding several companies were taking too much money from customers

Crucial support available from energy providers you should know about.

Energy regulator Ofgem has issued a warning to energy providers, stating that most UK providers do not meet the requirements expected of them when supplying support.

Under official Ofgem rules, your provider must organise an affordable payment plan and as part of this, consumers have the right to ask for a bills review