The Latest Breaking News from Energy Ombudsman

British Gas prepay energy bills blunder leaves 'paranoid' Gateshead woman £215 in debt

Diane Frith was frightened bailiffs would come to her home after British Gas claimed she owed the firm £215 despite being on a prepayment meter

Chronicle Live · Feb 18, 2023

Complaints to UK energy watchdog hits record levels - with more than 100k last year alone

Complaints to the Energy Ombudsman have reached record levels, passing 100,000 last year, as anger grows at the pre-payment scandal that has seen people's homes broke into by British Gas subcontractors

Daily Mirror · Feb 4, 2023

Complaints to Energy Ombudsman ‘topped 100,000 last year’

The main problems were reported to be incorrect billing, poor customer service and problems switching suppliers

Evening Standard · Feb 4, 2023

Energy company wrongly cuts off takeaway shop's power for six weeks in bill dispute

Mr Rahim, 53, who has run the establishment for 25 years, arrived at work one afternoon to find that someone had broken into the back of his shop

Daily Mirror · Oct 31, 2022

Five things to do if you suspect your energy provider is overcharging you

If you think you’re being overcharged by your supplier, it is important to take action as soon as possible.

Daily Record · Oct 28, 2022

Five steps to take if you think your energy company is overcharging you

You need to act as soon as possible

Wales Online · Oct 28, 2022

Energy bills: What to do if you think you're being overcharged

Ofgem has warned energy suppliers after finding several companies were taking too much money from customers

Liverpool Echo · Oct 28, 2022

How to ask your energy provider for help if you struggle to pay higher heating bills this winter

Crucial support available from energy providers you should know about.

Daily Record · Oct 12, 2022

Energy bill experts share what suppliers should be doing to support customers

Energy regulator Ofgem has issued a warning to energy providers, stating that most UK providers do not meet the requirements expected of them when supplying support.

Edinburgh Live · Oct 11, 2022

What support is available if you are struggling to pay energy bills

Under official Ofgem rules, your provider must organise an affordable payment plan and as part of this, consumers have the right to ask for a bills review

Wales Online · Oct 11, 2022