A Gateshead woman claims she has 'become paranoid' about a bill that British Gas said she owed and she has insisted for the past nine months is wrong.
Diane Frith, of Birtley, says she virtually stopped using gas and cancelled her broadband to save money when she was landed a £215 bill, even though she had prepayment meters fitted to try to keep track of her energy use. And British Gas has admitted there was a fault on her meter all along and have agreed to waive the bill, although a spokesman said it was accurate.
Ms Frith says her problems started when she decided to switch her energy to prepayment meters in May 2021, after she felt she was not given enough time to pay her bills when they arrived from her credit meters. "The crunch came when I received a bill on the Easter weekend with just four days before it fell due, which were all over a weekend or on a bank holiday," the 55-year-old carer said. "I thought enough was enough and at least with a prepayment meter, there would be no bills so things should be easier. I was wrong about that though."
