Ofgem recently warned that most of the UK’s energy suppliers need to make improvements to meet their obligations to support customers struggling to pay their bills. The energy regulator said all bar one of the gas and electricity providers need to improve processes and governance to protect customers with payment difficulties.
Following a full market review, it found that three suppliers, Scottish Power, TruEnergy and Utilita, had ‘severe weaknesses’ in the way they support struggling customers. Meanwhile five, E, Good, Green Energy, Outfox and Bulb, were found to have some issues in the support they provide.
Utilita and Scottish Power have already been served with provisional orders, which require them to take urgent measures, while Ofgem is considering whether further enforcement action is needed for other suppliers.
