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The Latest Breaking News from Telcos

Telco fined $2.5 million for mobile phone fraud

Scammers were able to bypass Southern Phone's identity verification systems for months, leading to customers being defrauded almost $400,000.

AAP

Will the future of telecom growth depend on content creators and AI?

Telecom is a victim of its own success. Many markets are saturated and consumers have options, minimal switching costs, and little reason to stay loyal.

Fortune

Heat dialled up on minister over triple-zero outages

Communications Minister Anika Wells has been questioned about her handling of a triple-zero outage, as reforms to the emergency network are introduced.

AAP

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Telco complaints a symptom of cost-of-living crisis

Telcos are failing to offer sufficient help to customers struggling to pay their bills, as the telecommunications watchdog receives a spike in complaints.

AAP

Is it down? Strict rules for telcos that suffer outages

Phone and internet users will be given more details when their services drop out under rules imposed on telecommunication providers.

AAP

Telcos set new rules to follow during major outages

The communications watchdog has handed down new rules for what telcos will need to tell customers if they experience a widespread outage.

AAP

Optus regrets 'unacceptable' conduct alleged by ACCC

Australia's second-largest telco says it failed to meet expectations after the consumer watchdog alleged "unconscionable conduct" against vulnerable customers.

AAP

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Calls to upgrade regional connectivity as 3G shuts down

Farmers are urging telcos to ensure the safety of rural Australians is not placed at risk as Telstra and Optus begin to turn off their 3G networks.

AAP

Telcos to block phones that don't link to triple zero

The 3G network switch-off will begin on Monday, with a new law enforcing the telcos to disconnect phones that cannot call the emergency line on 4G.

AAP

Users still frustrated despite falling telco complaints

Telcos still have work to do to improve customer service with delays in fixing problems and service fees among the top complaints, the industry watchdog says.

AAP

Remote doctors, medical devices affected by 3G closure

Critical devices from insulin pumps and pacemakers to security cameras and EFTPOS machines could be affected by the 3G shutdown, an inquiry has been told.

AAP

Telcos warned for failing customers in financial strife

The communications watchdog has warned 10 telcos for breaching new standards designed to help customers struggling to pay internet and phone bills.

AAP

Telcos urge 205,000 Aussies to upgrade before 3G shuts

There are 205,000 mobile phones that won't connect to triple-zero after the 3G network closes, as telcos urge customers to check their devices and upgrade.

AAP

New Excavation Techniques in the Gold Rush for Digital Commodities

The DeWi movement is based on the idea that wireless networks make more sense for decentralized communities of motivated small businesses and people to deploy and maintain.

International Business Times

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AAP

Left on read: phone and internet complaints unresolved

A phone and internet provider has been hit with a hefty fine after an investigation found dozens of customer complaints went unresolved for more than two weeks.

AAP

Aussie telcos dial in to family violence action plans

As mobile phones emerge as both threats and boons to women's safety, telcos are implementing plans to help customers escaping family or domestic violence.

The Guardian - AU

Shutdown of 3G networks a ‘health and safety issue’ for some regional Australians

Telcos promised no loss of coverage but farmers outside official coverage areas fear their lifeline will turn off

TechRadar

Telecoms is evolving – and unfortunately, so are DDoS attacks

Carpet bombing and downtime hell are slowly killing the reputation of telecoms.

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The Guardian - AU

Telcos could be forced to let customers roam rival networks during outages under plan Optus opposed

The proposal is similar to changes Canada introduced last year after a lengthy outage nearly identical to the Optus one

TechRadar

Many telcos aren't on board with AI just yet

Businesses need to pay attention to the carbon footprint of using AI at scale.

Newsroom.co.nz

Disaster-prone cell tower network forces telcos to reach for the stars

This year's cyclone and floods have hastened the move to satellite-based networks, by highlighting the vulnerability of cell towers. Jonathan Milne reports.

ABC News

Australian telcos block 90 million spam texts in just seven months

Getting a lot of spam texts? It could be worse – Australian telcos blocked more than 90 million suspected scam texts in just over half a year, the communications regulator reveals.

The New Daily

‘Whack-a-mole’: Scam text crackdown to force telcos into action

Australians frustrated with scam text messages will be protected under new rules that force telcos to track and block fraud.

The Independent UK

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