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Business

William Ton

Telco complaints a symptom of cost-of-living crisis

Telcos Cynthia Gebert Internet Telstra

Complaints to the watchdog have spiked as telcos fail to support customers struggling to pay bills. (Bianca De Marchi/AAP PHOTOS)

Cash-strapped Australians fear being cut off from their phone and internet services as telcos refuse to support struggling customers, resulting in a spike in complaints.

Reports to the telecommunications watchdog about financial hardship or repayment issues spiked by 71.9 per cent between January and March, compared to the same period in 2024.

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