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AAP
AAP
Politics
Jacob Shteyman

Telcos warned for failing customers in financial strife

Telcos are obliged to support customers going through difficult financial circumstances, ACMA says. (Joel Carrett/AAP PHOTOS)

Telcos have been put on notice for failing to help customers struggling to pay their phone and internet bills stay connected as the cost of living mounts.

Under financial hardship standards that came into effect in March, telcos must proactively identify customers and prioritise keeping them connected to services.

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