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Politics

Andrew Brown

Telcos set new rules to follow during major outages

Telco Telcos Communications Michelle Rowland Nerida OLoughlin ACMA Optus

Telcos will have to better inform customers about major outages under new rules. (Dean Lewins/AAP PHOTOS)

Telco companies will be forced to comply with new rules if they suffer a major system outage.

Under industry standards brought in by the Australian Communications and Media Authority, telcos will have to put information on their websites to let customers know what has happened, should an outage take place.

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