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The Latest Breaking News from Southwest Airlines

Editorial: More stolen Christmases than the Grinch: Lessons from the great Southwest Airlines meltdown

The airline with the ticker LUV, now a far cry from its early customers-first days under co-founder Herb Kelleher, ruined countless holiday reunions over the past week. Southwest Airlines marooned not just passengers but also its own crews and landed tens of thousands of its customers in a Sisyphean holiday-week…

Chicago Tribune

Southwest says it will honor ‘reasonable requests’ for reimbursement. What does that mean?

In the wake of Southwest Airlines scrapping thousands of flights over the holidays, inconvenienced travelers across the country are looking to get their money back for expenses they’ve incurred, including flights on other airlines, clothing, hotels and meals.

Tribune News Service

5 things to know about Southwest's disastrous meltdown

Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.

WEKU

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Southwest Airlines passengers were threatened with arrest on Christmas for ‘trespassing’ at the airport they were stranded in

Southwest passengers stranded in Nashville on Christmas were told by airport police they no longer had valid tickets and risked arrest.

Fortune

Picture Chicago: 11 of the week’s best photos

From the celebrations that came with a big holiday week to massive temperature shifts, logistical nightmares for travelers and more, Sun-Times photographers were out capturing another week in our city.

Chicago Sun-Times

Southwest resumes ‘normal’ Friday schedule after meltdown

Southwest Airlines resumed a normal flight schedule Friday morning after more than a week of canceled flights and disappointed travelers.

Tribune News Service

Southwest Airlines schedule returns to relative normalcy

Southwest Airlines is returning to a relatively normal flight schedule as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage

The Independent UK

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‘Desperate’ woman pays $100 to skip airport queue amid Southwest Airlines chaos

‘I have my two kids, we’re by ourselves and I’ve no other choice,’ says mother caught up in delays

The Independent UK

Flight fare prices skyrocketed following Southwest's meltdown. Was it price gouging?

Passengers who looked for last-minute tickets encountered sky-high prices — in some cases, triple or quadruple the rate for the same route in the last few months. Experts say it's fairly normal.

WEKU

Southwest meltdown: Luggage still an issue a day ahead of reset

While the crowds decrease at Dallas Love Field Airport in the aftermath of Southwest Airlines’ meltdown this holiday season, and the company begins to reset operations, customers’ quests to reunite with lost luggage is still an issue.

Tribune News Service

Southwest Airlines' #epicfail takes social media by storm

Thousands of cancellations, lost bags and endless lines have angry customers taking to social media to voice their discontent.

WEKU

Southwest Airlines promises stability after mass US cancellations

US Department of Transportation vows to investigate Southwest Airlines for cancellations following severe winter storm.

Al Jazeera

The Southwest Airlines debacle made (some of) its rivals do the unthinkable: Cap fares to help stranded passengers

When it hasn’t been expensive to travel this holiday season, it’s been impossible. But a few major airlines are forgoing profits to help grounded Southwest customers.

Fortune

Southwest plans on near-normal operations Friday after widespread cancellations

Ahead of the New Year's weekend, the airline said that Friday will see minimal disruptions after its slashed schedule stranded hundreds of thousands of travelers during a wintry holiday stretch.

WEKU

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Tribune News Service

Holiday meltdown exposes Southwest Airlines’ technology woes

Passengers across the country waited in airports this week while Southwest Airlines’ operation crumbled, because it couldn’t get pilots and flight attendants assigned to flights.

The Independent UK

Airline breakdown upends holiday leave for service members

Active-duty military personnel were caught in limbo this week as thousands of Southwest Airlines travelers got stranded across the U.S. by canceled flights

Axios

Southwest says flight schedule will "return to normal" on Friday

Passengers have been suffering from a travel nightmare with thousands of cancellations.

The Independent UK

Fox News ridiculed for blaming Pete Buttigieg for Southwest Airlines flight fiasco

Democrats critcize right-leaning network for unfair chyron

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Tribune News Service

Southwest Airlines hopes to restore its full flight schedule by Friday

DALLAS — After taking desperate measures to try to stabilize its broken flight operations, Southwest Airlines could have its full schedule restored by Friday in time for another busy holiday travel weekend, company leaders told employees late Wednesday.

Chicago Sun-Times

Southwest needs to get its flights in order — and fast

After a massive meltdown, the air carrier needs to take care of its thousands of upset customers and make systemic changes to antiquated systems.

Axios

Southwest passengers stuck in a "free for all" baggage claim nightmare

Thousands of Southwest flight cancellations have caused a travel disaster nationwide — with tons of lost bags.

Chicago Sun-Times

Southwest Airlines expects normal operations Friday

Southwest is struggling to recover after being overwhelmed by a winter storm that left hundreds of pilots and flight attendants stranded out of position to operate flights.

Los Angeles Times

Michael Hiltzik: Southwest's meltdown was born in America's cheapskate corporate culture

Through much of 2022, the most often-asked questions about Southwest Airlines concerned issues such as whether it would allow preassigned seating, start charging for all checked baggage and institute change fees — scrapping all those policies that have made the airline unique.

The Independent UK

Southwest cuts 2,300 flights, schedule in sustained chaos

Southwest Airlines is still trying to extract itself from sustained scheduling chaos and cancelled another 2,350 flights after a winter storm overwhelmed its operations days ago

WEKU

Unclaimed luggage piles up at airports following Southwest cancellations

After Southwest Airlines canceled thousands of flights over the week, travelers are scrambling to reunite with their luggage.

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