Southwest Airlines faced another potential crisis just two weeks after its holiday meltdown as the FAA shut down all flights in the U.S. for nearly two hours last Wednesday.
Southwest canceled more than 400 flights and delayed more than half of its remaining flights that day. But instead of the same crew scheduling malfunctions that led to the cascading cancellation crisis during the peak holiday travel period, Southwest was back and functioning normally the next day.
At the center of this has been CEO Bob Jordan, who was promoted to lead the Dallas-based company a year ago. He had already said that upgrading technology was a priority, but that came too late for the fiasco in December.
