Southwest Airlines says disruptions that led to more than 16,700 cancelled flights over the holidays could cost the company as much as $825 million, according to a company regulatory filing on Friday.
Severe weather, staff shortages brought on by the pandemic and an outdated computer system caused the largest domestic airline in the U.S. to cancel thousands of flights from Dec. 21 to Dec. 31. The widespread cancellations left families, and airline staff, stranded over Christmas and New Year's, while unclaimed luggage piled up at airports across the country.
