The Latest Breaking News from Southwest Airlines

Leonard Greene: Good riddance to 2022 and all its zany characters

One week. That’s it.

Tribune News Service · Jan 4, 2023

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

WEKU · Jan 4, 2023

Southwest apologizes, gives customers frequent-flyer points

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

The Independent UK · Jan 4, 2023

Delta customer sparks debate for trolling Southwest as Delta Sky Club serves frozen espresso: ‘Some of us aren’t rich’

A video showing the Delta Sky Club has gone viral amid Southwest Airlines’ flight cancellation chaos

The Independent UK · Jan 3, 2023

Editorial: More stolen Christmases than the Grinch: Lessons from the great Southwest Airlines meltdown

The airline with the ticker LUV, now a far cry from its early customers-first days under co-founder Herb Kelleher, ruined countless holiday reunions over the past week. Southwest Airlines marooned not just passengers but also its own crews and landed tens of thousands of its customers in a Sisyphean holiday-week…

Chicago Tribune · Dec 31, 2022

Southwest says it will honor ‘reasonable requests’ for reimbursement. What does that mean?

In the wake of Southwest Airlines scrapping thousands of flights over the holidays, inconvenienced travelers across the country are looking to get their money back for expenses they’ve incurred, including flights on other airlines, clothing, hotels and meals.

Tribune News Service · Dec 30, 2022

5 things to know about Southwest's disastrous meltdown

Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.

WEKU · Dec 30, 2022

Southwest Airlines passengers were threatened with arrest on Christmas for ‘trespassing’ at the airport they were stranded in

Southwest passengers stranded in Nashville on Christmas were told by airport police they no longer had valid tickets and risked arrest.

Fortune · Dec 30, 2022

Picture Chicago: 11 of the week’s best photos

From the celebrations that came with a big holiday week to massive temperature shifts, logistical nightmares for travelers and more, Sun-Times photographers were out capturing another week in our city.

Chicago Sun-Times · Dec 30, 2022

Southwest resumes ‘normal’ Friday schedule after meltdown

Southwest Airlines resumed a normal flight schedule Friday morning after more than a week of canceled flights and disappointed travelers.

Tribune News Service · Dec 30, 2022