Southwest Airlines was already having a terrible year’s end after a massive winter storm forced it to cancel more than 15,000 flights across the U.S. during the holiday period. Then the PR nightmare got worse.
At Nashville International Airport on Christmas night, a police officer threatened to arrest stranded Southwest passengers if they didn’t leave a secured area of the airport. A video of the incident went viral across social media after being posted by a passenger to TikTok. Other videos spreading on social media also captured parts of the incident.
