In the wake of Southwest Airlines scrapping thousands of flights over the holidays, inconvenienced travelers across the country are looking to get their money back for expenses they’ve incurred, including flights on other airlines, clothing, hotels and meals.
According to federal law, airline passengers are entitled to a refund if a flight is canceled for any reason. But navigating the reimbursement process can get complicated when it comes to determining what other expenses qualify for a refund, according to travelers who have had their vacations upended.
In order to request a refund, the company says passengers whose flights were canceled from Dec. 24 to Jan. 2 should fill out a form and submit receipts online.
