While the crowds decrease at Dallas Love Field Airport in the aftermath of Southwest Airlines’ meltdown this holiday season, and the company begins to reset operations, customers’ quests to reunite with lost luggage is still an issue.
“Our teams are working around-the-clock reuniting customers with their luggage,” Dan Landson, a Southwest spokesperson, said in an email. “Customers can find more information about reporting missing luggage as well as rebooking options and requesting refunds may visit Southwest.com/Tripdisruption.”
Southwest Airlines carries more bags than any other U.S. airline with over 10 million per month, according to Chris Perry, a Southwest representative. According to the Air Travel Consumer Report by the Department of Transportation, for January 2022 to September, Southwest enplaned 90,470,475 pieces of luggage, and typically 0.5% are mishandled, meaning lost, delayed or damaged.
