Southwest Airlines is sending out vouchers worth as much as $300 to clean up the reputational damage from canceling more than 17,100 flights in eight days around Christmas.
Dallas-based Southwest Airlines is trying to untangle a mess it made after winter weather swept across the country in the days before Christmas and led to a complete meltdown of the carrier’s pilot and flight attendant scheduling system.
The company has promised to refund “reasonable requests” for reimbursement for expenses incurred by passengers who dealt with flight delays and began sending emails to customers this morning as a goodwill offering with a code for 25,000 Rapids Rewards points for Southwest’s frequent flyer program.
