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The Latest Breaking News from Southwest Airlines

Washington presses Southwest Airlines for prompt refunds, reimbursements after meltdown

The U.S. Department of Transportation and Secretary Pete Buttigieg will require Southwest Airlines to give prompt refunds and reimburse extra expenses after its holiday cancellation meltdown, adding pressure from Washington to speed along a move the carrier is already making to placate customers.

Tribune News Service

Wall Street investors shrug off Southwest Airlines’ holiday meltdown

Southwest Airlines has regained most of the value it lost on Wall Street when its operations cratered in late December and left hundreds of thousands of passengers without flights around Christmas.

Tribune News Service

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

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Southwest’s holiday meltdown was decades in the making

Are you done with Southwest Airlines, after your Christmas and New Year’s travel was ruined by the airline?

Tribune News Service

Southwest Airlines doles out travel credits. Is it enough to appease disrupted flyers?

As Southwest Airlines returns to normal flight scheduling, the company has another daunting task ahead: making amends to inconvenienced flyers — many of whom can’t put a price on their scrapped plans and missed time with family over the holidays.

Tribune News Service

Southwest Airlines' holiday chaos could cost the company as much as $825 million

Southwest Airlines says disruptions that led to more than 16,700 cancelled flights over the holidays will have severe financial consequences for the company.

WEKU

American Airlines cutting flights to three more cities over pilot shortage, soft demand

American Airlines plans to drop service this spring to three more small airports served by regional carriers, citing an industry-wide shortage of pilots and “soft demand.”

Tribune News Service

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Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

The Independent UK

Southwest Airlines’ fiasco highlights why boards must prioritize digital strategy

Southwest Airlines' flight cancellation debacle underscores the need for corporate boards with digital transformation expertise.

Fortune

Editorial: Want to end air travel chaos? Enforce passenger rights

Chaos reigned at the nation’s airports over the holidays. Lost luggage piled up unclaimed. Police were called to help calm passengers who were demanding answers. The grandkids didn’t make it in time for Christmas dinner.

The Philadelphia Inquirer

As Southwest Airlines recovers from one meltdown, how does it prevent another?

Reeling from one of the worst months in company history, Southwest Airlines leaders are trying to figure out what options there are, if any, to prevent another cancellation meltdown.

Tribune News Service

Southwest starts on reputation repair after cancellations

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded

The Independent UK

Capitol Hill promises even more scrutiny for Southwest Airlines - Roll Call

Southwest Airlines will be subject to Senate scrutiny after canceling more than 70 percent of its flights the day after Christmas.

Roll Call

Passenger sues Southwest for failing to provide ‘prompt refunds’ amid December chaos

Credit was offered but there were no alternative flights available

The Independent UK

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Tribune News Service

San Diego Southwest customers sue airline over canceled flight during Christmas holiday period

Two San Diego County residents whose holiday plans were disrupted by the recent Southwest Airlines meltdown across the country have fought back by filing a proposed class-action lawsuit against the airline, claiming unlawful and deceptive business practices.

Tribune News Service

Southwest Airlines’ meltdown loss could run $500 million to $700 million

When Southwest Airlines’ had an operational meltdown in October 2021, it cost the airline $75 million in lost revenue.

Tribune News Service

Leonard Greene: Good riddance to 2022 and all its zany characters

One week. That’s it.

WEKU

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

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news in one place.

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The Independent UK

Southwest apologizes, gives customers frequent-flyer points

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

Tribune News Service

Southwest Airlines sending vouchers to passengers disrupted by holiday meltdown

Southwest Airlines is sending out vouchers worth as much as $300 to clean up the reputational damage from canceling more than 17,100 flights in eight days around Christmas.

The Independent UK

Couple flying Southwest divides opinion by blocking row of seats while searching for ‘right’ passenger

A viral video shows a couple flying Southwest and blocking a row of seats while searching for the ‘right person’ to take the seat next to them

Fortune

Southwest Airlines is trying to win back its once-loyal passengers with free rewards points worth up to $300

But you’ll need a rewards account with the airline to receive them.

The Independent UK

Bride misses her own wedding, losing over $70k after Southwest Airlines cancels her flight

A bride lost more than $70k in reservations after a Southwest flight cancellation caused her to miss her own ceremony

The Independent UK

Delta customer sparks debate for trolling Southwest as Delta Sky Club serves frozen espresso: ‘Some of us aren’t rich’

A video showing the Delta Sky Club has gone viral amid Southwest Airlines’ flight cancellation chaos

Chicago Tribune

Editorial: More stolen Christmases than the Grinch: Lessons from the great Southwest Airlines meltdown

The airline with the ticker LUV, now a far cry from its early customers-first days under co-founder Herb Kelleher, ruined countless holiday reunions over the past week. Southwest Airlines marooned not just passengers but also its own crews and landed tens of thousands of its customers in a Sisyphean holiday-week…

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