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The Latest Breaking News from Southwest Airlines

Southwest Airlines apologizes and then gives its customers frequent-flyer points

Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

WEKU

Southwest apologizes, gives customers frequent-flyer points

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays

The Independent UK

Southwest Airlines sending vouchers to passengers disrupted by holiday meltdown

Southwest Airlines is sending out vouchers worth as much as $300 to clean up the reputational damage from canceling more than 17,100 flights in eight days around Christmas.

Tribune News Service

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Couple flying Southwest divides opinion by blocking row of seats while searching for ‘right’ passenger

A viral video shows a couple flying Southwest and blocking a row of seats while searching for the ‘right person’ to take the seat next to them

The Independent UK

Southwest Airlines is trying to win back its once-loyal passengers with free rewards points worth up to $300

But you’ll need a rewards account with the airline to receive them.

Fortune

Bride misses her own wedding, losing over $70k after Southwest Airlines cancels her flight

A bride lost more than $70k in reservations after a Southwest flight cancellation caused her to miss her own ceremony

The Independent UK

Delta customer sparks debate for trolling Southwest as Delta Sky Club serves frozen espresso: ‘Some of us aren’t rich’

A video showing the Delta Sky Club has gone viral amid Southwest Airlines’ flight cancellation chaos

The Independent UK

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Editorial: More stolen Christmases than the Grinch: Lessons from the great Southwest Airlines meltdown

The airline with the ticker LUV, now a far cry from its early customers-first days under co-founder Herb Kelleher, ruined countless holiday reunions over the past week. Southwest Airlines marooned not just passengers but also its own crews and landed tens of thousands of its customers in a Sisyphean holiday-week…

Chicago Tribune

Southwest says it will honor ‘reasonable requests’ for reimbursement. What does that mean?

In the wake of Southwest Airlines scrapping thousands of flights over the holidays, inconvenienced travelers across the country are looking to get their money back for expenses they’ve incurred, including flights on other airlines, clothing, hotels and meals.

Tribune News Service

5 things to know about Southwest's disastrous meltdown

Why did Southwest cancel so many flights, and what's next for affected travelers? The airline-in-crisis hasn't answered all the questions, but claims it has returned to normal operations.

WEKU

Southwest Airlines passengers were threatened with arrest on Christmas for ‘trespassing’ at the airport they were stranded in

Southwest passengers stranded in Nashville on Christmas were told by airport police they no longer had valid tickets and risked arrest.

Fortune

Picture Chicago: 11 of the week’s best photos

From the celebrations that came with a big holiday week to massive temperature shifts, logistical nightmares for travelers and more, Sun-Times photographers were out capturing another week in our city.

Chicago Sun-Times

Southwest resumes ‘normal’ Friday schedule after meltdown

Southwest Airlines resumed a normal flight schedule Friday morning after more than a week of canceled flights and disappointed travelers.

Tribune News Service

Southwest Airlines schedule returns to relative normalcy

Southwest Airlines is returning to a relatively normal flight schedule as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage

The Independent UK

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The Independent UK

‘Desperate’ woman pays $100 to skip airport queue amid Southwest Airlines chaos

‘I have my two kids, we’re by ourselves and I’ve no other choice,’ says mother caught up in delays

WEKU

Flight fare prices skyrocketed following Southwest's meltdown. Was it price gouging?

Passengers who looked for last-minute tickets encountered sky-high prices — in some cases, triple or quadruple the rate for the same route in the last few months. Experts say it's fairly normal.

Tribune News Service

Southwest meltdown: Luggage still an issue a day ahead of reset

While the crowds decrease at Dallas Love Field Airport in the aftermath of Southwest Airlines’ meltdown this holiday season, and the company begins to reset operations, customers’ quests to reunite with lost luggage is still an issue.

WEKU

Southwest Airlines' #epicfail takes social media by storm

Thousands of cancellations, lost bags and endless lines have angry customers taking to social media to voice their discontent.

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Al Jazeera

Southwest Airlines promises stability after mass US cancellations

US Department of Transportation vows to investigate Southwest Airlines for cancellations following severe winter storm.

Fortune

The Southwest Airlines debacle made (some of) its rivals do the unthinkable: Cap fares to help stranded passengers

When it hasn’t been expensive to travel this holiday season, it’s been impossible. But a few major airlines are forgoing profits to help grounded Southwest customers.

WEKU

Southwest plans on near-normal operations Friday after widespread cancellations

Ahead of the New Year's weekend, the airline said that Friday will see minimal disruptions after its slashed schedule stranded hundreds of thousands of travelers during a wintry holiday stretch.

Tribune News Service

Holiday meltdown exposes Southwest Airlines’ technology woes

Passengers across the country waited in airports this week while Southwest Airlines’ operation crumbled, because it couldn’t get pilots and flight attendants assigned to flights.

The Independent UK

Airline breakdown upends holiday leave for service members

Active-duty military personnel were caught in limbo this week as thousands of Southwest Airlines travelers got stranded across the U.S. by canceled flights

Axios

Southwest says flight schedule will "return to normal" on Friday

Passengers have been suffering from a travel nightmare with thousands of cancellations.

The Independent UK

Fox News ridiculed for blaming Pete Buttigieg for Southwest Airlines flight fiasco

Democrats critcize right-leaning network for unfair chyron

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