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The Latest Breaking News from Southwest Airlines

Couple flying Southwest divides opinion by blocking row of seats while searching for ‘right’ passenger

A viral video shows a couple flying Southwest and blocking a row of seats while searching for the ‘right person’ to take the seat next to them

The Independent UK

‘Mayhem in the airport:’ The Southwest Airlines holiday meltdown from those who lived it

As Southwest Airlines spiraled out of control during its 16,700 cancellation holiday meltdown, so did the plans for passenger Brenda Angeles, pilot Seth Kornblum and flight attendant Kristen Loucks.

Tribune News Service

Southwest Airlines comes to a tentative deal with dispatchers union with 17% raises

Dallas-based Southwest Airlines has come to a tentative contract deal with the union representing its 450 dispatchers that would give immediate 17% raises and scheduling improvements, a positive sign for the carrier after a rocky year of labor relations.

Tribune News Service

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What to do if your flight has been canceled

Early January saw Southwest Airlines cutting two-thirds of its flights following an operational meltdown stemming from an arctic storm. A canceled flight often leaves passengers in a conundrum over whether to request a refund or sit and wait for the airline to put them on the next available flight.

Tribune News Service

Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

Travel meltdowns at Southwest Airlines and the FAA have exposed how deeply we depend on outdated or unreliable computer systems. Yet as Io Dodds discovers, cancelled flights and ruined holidays are only the tip of the iceberg

The Independent UK

Southwest Airlines sending ‘gratitude pay’ to workers after holiday meltdown

Southwest Airlines is sending millions of dollars in ‘gratitude pay’ to workers after the historical meltdown that led to 16,700 flight cancellations in late December.

Tribune News Service

Southwest Airlines pilots’ union calls for ‘historic’ strike vote to ramp up pressure

The Southwest Airlines pilots union is calling for a strike authorization vote in May in the wake of the Dallas-based carrier’s epic holiday meltdown.

Tribune News Service

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Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

The Independent UK

Southwest Airlines CEO Bob Jordan talks about the holiday meltdown and what comes next

Southwest Airlines faced another potential crisis just two weeks after its holiday meltdown as the FAA shut down all flights in the U.S. for nearly two hours last Wednesday.

Tribune News Service

Everything ‘is on the table’ as Southwest Airlines CEO tries to prevent another meltdown

Southwest Airlines has hired an outside firm to figure out what it needs to prevent another cancellation meltdown like the one over the holidays and “everything that we need to do to mitigate risk is on the table,” CEO Bob Jordan said Thursday.

Tribune News Service

Here's the latest on the NOTAM outage that caused flight delays and cancellations

The Federal Aviation Administration said late Wednesday that early work traced the blackout to a "damaged database file."

WEKU

Southwest under fire for promoting executives amid flight meltdown that left thousands stranded

Company had a nightmarish holiday season with Biden administration promising to hold it accountable

The Independent UK

Aviation Groups Have Complained for Years About the Outdated FAA Alert System That Crashed Today

Critics say the NOTAM system creates safety hazards by overloading pilots with hard to read and superfluous information while failing to alert them to real hazards.

Reason

White House stands behind Buttigieg after fallout from airline disruptions

Administration ‘has confidence’ in Transportation Secretary in wake of airline fallout

The Independent UK

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The Guardian - US

US flights resuming after FAA alert system outage causes disruption

Thousands of flights delayed because of problem with system that alerts pilots about hazards or changes at airports

Reuters

Airlines hope for return to normal Thursday after FAA outage snarls U.S. travel

The U.S. aviation sector was struggling to return to normal on Wednesday after a nationwide ground stop imposed by the Federal Aviation Administration (FAA) over a computer issue that forced a 90-minute halt to all U.S. departing flights.

Tribune News Service

Washington presses Southwest Airlines for prompt refunds, reimbursements after meltdown

The U.S. Department of Transportation and Secretary Pete Buttigieg will require Southwest Airlines to give prompt refunds and reimburse extra expenses after its holiday cancellation meltdown, adding pressure from Washington to speed along a move the carrier is already making to placate customers.

Tribune News Service

Wall Street investors shrug off Southwest Airlines’ holiday meltdown

Southwest Airlines has regained most of the value it lost on Wall Street when its operations cratered in late December and left hundreds of thousands of passengers without flights around Christmas.

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The Independent UK

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

Tribune News Service

Southwest’s holiday meltdown was decades in the making

Are you done with Southwest Airlines, after your Christmas and New Year’s travel was ruined by the airline?

Tribune News Service

Southwest Airlines doles out travel credits. Is it enough to appease disrupted flyers?

As Southwest Airlines returns to normal flight scheduling, the company has another daunting task ahead: making amends to inconvenienced flyers — many of whom can’t put a price on their scrapped plans and missed time with family over the holidays.

WEKU

Southwest Airlines' holiday chaos could cost the company as much as $825 million

Southwest Airlines says disruptions that led to more than 16,700 cancelled flights over the holidays will have severe financial consequences for the company.

Tribune News Service

American Airlines cutting flights to three more cities over pilot shortage, soft demand

American Airlines plans to drop service this spring to three more small airports served by regional carriers, citing an industry-wide shortage of pilots and “soft demand.”

The Independent UK

Can airline darling Southwest recover from a holiday meltdown of its own making?

Simon Calder loves the carrier that Herb Kelleher founded in Texas in 1971. But there are limits

Fortune

Southwest Airlines’ fiasco highlights why boards must prioritize digital strategy

Southwest Airlines' flight cancellation debacle underscores the need for corporate boards with digital transformation expertise.

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