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The Latest Breaking News from Southwest Airlines

Passengers need more than apologies from airlines after holiday chaos

A snowball effect initiated in Vancouver created an avalanche of travel chaos over the holidays at a time when many had overcome their fear of travelling following the COVID-19 pandemic and thought it was worth travelling again.

The Conversation

Making travel plans? Southwest’s holiday meltdown may be a sign of air travel drama to come

LOS ANGELES — Thousands of canceled flights. Countless separated bags. Millions of angry passengers.

Los Angeles Times

Southwest Airlines leaders defend tech, schedules and staffing after holiday meltdown

Southwest Airlines’ top executives say the company’s technology, staffing and scheduling plans didn’t fail in late December, even after a holiday meltdown in which 16,700 flights were canceled and the carrier forced the shutdown of two-thirds of its operations.

Tribune News Service

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Southwest's CEO and CFO face investors for the first time following the holiday travel deluge

“While I’m not proud of what happened, I am very proud of our people," Southwest CEO Bob Jordan said.

Fortune

Southwest faces investigation over holiday travel disaster as it posts a $220M loss

The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.

WEKU

Southwest Airlines bookings slow after holiday meltdown

Southwest Airlines said customers are booking away from the carrier after the December meltdown that resulted in 16,700 cancellations and disrupted holiday travel for millions of travelers.

Tribune News Service

DOT investigating if ‘unrealistic scheduling’ at Southwest Airlines led to meltdown

U.S. Department of Transportation officials are investigating Dallas-based Southwest Airlines over whether the carrier’s holiday meltdown that stranded millions of travelers was caused by overscheduling flights.

Tribune News Service

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U.S. investigating December flight cancellations at Southwest Airlines

The Transportation Department is looking into whether the airline scheduled more flights than it could handle during a December storm when 16,700 flights were canceled.

Chicago Sun-Times

US investigating December flight cancellations at Southwest

The federal government is investigating whether Southwest Airlines knowingly scheduling more flights than it could handle in December, when it ended up canceling nearly 17,000 flights

The Independent UK

Couple flying Southwest divides opinion by blocking row of seats while searching for ‘right’ passenger

A viral video shows a couple flying Southwest and blocking a row of seats while searching for the ‘right person’ to take the seat next to them

The Independent UK

‘Mayhem in the airport:’ The Southwest Airlines holiday meltdown from those who lived it

As Southwest Airlines spiraled out of control during its 16,700 cancellation holiday meltdown, so did the plans for passenger Brenda Angeles, pilot Seth Kornblum and flight attendant Kristen Loucks.

Tribune News Service

Southwest Airlines comes to a tentative deal with dispatchers union with 17% raises

Dallas-based Southwest Airlines has come to a tentative contract deal with the union representing its 450 dispatchers that would give immediate 17% raises and scheduling improvements, a positive sign for the carrier after a rocky year of labor relations.

Tribune News Service

What to do if your flight has been canceled

Early January saw Southwest Airlines cutting two-thirds of its flights following an operational meltdown stemming from an arctic storm. A canceled flight often leaves passengers in a conundrum over whether to request a refund or sit and wait for the airline to put them on the next available flight.

Tribune News Service

Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

Travel meltdowns at Southwest Airlines and the FAA have exposed how deeply we depend on outdated or unreliable computer systems. Yet as Io Dodds discovers, cancelled flights and ruined holidays are only the tip of the iceberg

The Independent UK

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Tribune News Service

Southwest Airlines sending ‘gratitude pay’ to workers after holiday meltdown

Southwest Airlines is sending millions of dollars in ‘gratitude pay’ to workers after the historical meltdown that led to 16,700 flight cancellations in late December.

Tribune News Service

Southwest Airlines pilots’ union calls for ‘historic’ strike vote to ramp up pressure

The Southwest Airlines pilots union is calling for a strike authorization vote in May in the wake of the Dallas-based carrier’s epic holiday meltdown.

The Independent UK

Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

Tribune News Service

Southwest Airlines CEO Bob Jordan talks about the holiday meltdown and what comes next

Southwest Airlines faced another potential crisis just two weeks after its holiday meltdown as the FAA shut down all flights in the U.S. for nearly two hours last Wednesday.

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Tribune News Service

Everything ‘is on the table’ as Southwest Airlines CEO tries to prevent another meltdown

Southwest Airlines has hired an outside firm to figure out what it needs to prevent another cancellation meltdown like the one over the holidays and “everything that we need to do to mitigate risk is on the table,” CEO Bob Jordan said Thursday.

WEKU

Here's the latest on the NOTAM outage that caused flight delays and cancellations

The Federal Aviation Administration said late Wednesday that early work traced the blackout to a "damaged database file."

The Independent UK

Southwest under fire for promoting executives amid flight meltdown that left thousands stranded

Company had a nightmarish holiday season with Biden administration promising to hold it accountable

Reason

Aviation Groups Have Complained for Years About the Outdated FAA Alert System That Crashed Today

Critics say the NOTAM system creates safety hazards by overloading pilots with hard to read and superfluous information while failing to alert them to real hazards.

The Independent UK

White House stands behind Buttigieg after fallout from airline disruptions

Administration ‘has confidence’ in Transportation Secretary in wake of airline fallout

The Guardian - US

US flights resuming after FAA alert system outage causes disruption

Thousands of flights delayed because of problem with system that alerts pilots about hazards or changes at airports

Reuters

Airlines hope for return to normal Thursday after FAA outage snarls U.S. travel

The U.S. aviation sector was struggling to return to normal on Wednesday after a nationwide ground stop imposed by the Federal Aviation Administration (FAA) over a computer issue that forced a 90-minute halt to all U.S. departing flights.

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