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The Latest Breaking News from Southwest Airlines

Southwest Airlines says a fix is coming as Senators skewer carrier for December meltdown

Southwest Airlines chief operating officer Andrew Watterson said an upgrade to its crew scheduling software will be ready to go Friday after two rounds of testing, which should help fix some of the problems that led to a cascade of cancellations over the winter holidays.

Tribune News Service

Senate panel probes holiday meltdown at Southwest Airlines

Congress is hearing today about the December meltdown at Southwest Airlines

The Independent UK

Southwest Airlines exec to tell Senate: "We messed up" in holiday meltdown

The airline's problems set off an intense round of scrutiny from both fliers and the federal government.

Axios

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Southwest's COO will tell senators 'we messed up' over the holiday travel meltdown

NPR obtained Chief Operating Officer Andrew Watterson's prepared testimony for his scheduled appearance before a Senate committee to discuss what led to thousands of flights being canceled.

WEKU

An Airline Passengers' Bill of Rights seeks to make flying feel more humane

The meltdowns that recently brought flights to a halt have prompted lawmakers to draft new rules for airlines. The changes would give travelers at least $1,350 if bumped from an overbooked flight.

WEKU

Southwest Airlines lowers requirements for new pilots

Southwest Airlines will cut the number of turbine engine hours needed for new hire pilots in half, making it easier for regional airline pilots and others that have flown professionally to get on board.

Tribune News Service

A near-collision between 2 planes in Austin prompts an FAA investigation

Just before a FedEx cargo airplane was due to land, an air traffic controller cleared the Southwest flight to depart from the same runway. The FAA and the NTSB are investigating the incident.

WEKU

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Southwest to halve flying time needed for prospective pilots

Southwest Airlines Co. will reduce by half the amount of experience prospective pilots must have flying jet or turboprop aircraft as it accelerates hiring this year.

Tribune News Service

Senate calls on Southwest Airlines operations chief to answer for holiday meltdown

Southwest Airlines chief operating officer Andrew Watterson is slated to testify at a U.S. Senate Committee hearing next week amid calls for the carrier to answer for December’s holiday meltdown when it canceled 16,700 flights.

Tribune News Service

How Southwest's new CIO plans to rebuild the airline's technology to earn back customers' trust

Lauren Woods's first priority as CIO is fixing the problems revealed by Southwest's December meltdown.

Fortune

How the airline industry is using A.I. to improve the entire experience of flying

The recent holiday meltdown experienced by Southwest Airlines highlights just how important it is for airlines to invest in and upgrade their technology.

Fortune

Woman dies after being thrown from wheelchair on Southwest Airlines walkway

Gaby Assouline’s family is suing Southwest Airlines over the fall that led to her death

The Independent UK

Over 1,000 flights cancelled amid dangerous winter weather in US south

Severe weather affects parts of West Virginia to New Mexico with an ice storm concentrated in the Dallas-Fort worth area of Texas

The Guardian - US

How Southwest Airlines plans to soothe business customers soured by holiday meltdown

Southwest Airlines is continuing its push to win back customers left wary by the airline’s epic holiday meltdown stranded millions of travelers all over the country.

Tribune News Service

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Reuters

U.S. airlines cancel over 1,000 flights over winter storm

More than 1,000 Monday flights into or out of the United States have been canceled due to a severe winter storm, with about half of those coming from Southwest Airlines Co.

Axios

Dangerous ice storm underway from Texas to Tennessee as Arctic air surges south

As of Monday night, 3.3 million Americans are under an ice storm warning, with 14.5 million under a winter storm warning.

The Conversation

Passengers need more than apologies from airlines after holiday chaos

A snowball effect initiated in Vancouver created an avalanche of travel chaos over the holidays at a time when many had overcome their fear of travelling following the COVID-19 pandemic and thought it was worth travelling again.

Los Angeles Times

Making travel plans? Southwest’s holiday meltdown may be a sign of air travel drama to come

LOS ANGELES — Thousands of canceled flights. Countless separated bags. Millions of angry passengers.

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Tribune News Service

Southwest Airlines leaders defend tech, schedules and staffing after holiday meltdown

Southwest Airlines’ top executives say the company’s technology, staffing and scheduling plans didn’t fail in late December, even after a holiday meltdown in which 16,700 flights were canceled and the carrier forced the shutdown of two-thirds of its operations.

Fortune

Southwest's CEO and CFO face investors for the first time following the holiday travel deluge

“While I’m not proud of what happened, I am very proud of our people," Southwest CEO Bob Jordan said.

WEKU

Southwest faces investigation over holiday travel disaster as it posts a $220M loss

The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.

Tribune News Service

Southwest Airlines bookings slow after holiday meltdown

Southwest Airlines said customers are booking away from the carrier after the December meltdown that resulted in 16,700 cancellations and disrupted holiday travel for millions of travelers.

Tribune News Service

DOT investigating if ‘unrealistic scheduling’ at Southwest Airlines led to meltdown

U.S. Department of Transportation officials are investigating Dallas-based Southwest Airlines over whether the carrier’s holiday meltdown that stranded millions of travelers was caused by overscheduling flights.

Chicago Sun-Times

U.S. investigating December flight cancellations at Southwest Airlines

The Transportation Department is looking into whether the airline scheduled more flights than it could handle during a December storm when 16,700 flights were canceled.

The Independent UK

US investigating December flight cancellations at Southwest

The federal government is investigating whether Southwest Airlines knowingly scheduling more flights than it could handle in December, when it ended up canceling nearly 17,000 flights

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