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The Latest Breaking News from Southwest Airlines

Senate calls on Southwest Airlines operations chief to answer for holiday meltdown

Southwest Airlines chief operating officer Andrew Watterson is slated to testify at a U.S. Senate Committee hearing next week amid calls for the carrier to answer for December’s holiday meltdown when it canceled 16,700 flights.

Tribune News Service

How Southwest's new CIO plans to rebuild the airline's technology to earn back customers' trust

Lauren Woods's first priority as CIO is fixing the problems revealed by Southwest's December meltdown.

Fortune

How the airline industry is using A.I. to improve the entire experience of flying

The recent holiday meltdown experienced by Southwest Airlines highlights just how important it is for airlines to invest in and upgrade their technology.

Fortune

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Woman dies after being thrown from wheelchair on Southwest Airlines walkway

Gaby Assouline’s family is suing Southwest Airlines over the fall that led to her death

The Independent UK

Over 1,000 flights cancelled amid dangerous winter weather in US south

Severe weather affects parts of West Virginia to New Mexico with an ice storm concentrated in the Dallas-Fort worth area of Texas

The Guardian - US

How Southwest Airlines plans to soothe business customers soured by holiday meltdown

Southwest Airlines is continuing its push to win back customers left wary by the airline’s epic holiday meltdown stranded millions of travelers all over the country.

Tribune News Service

U.S. airlines cancel over 1,000 flights over winter storm

More than 1,000 Monday flights into or out of the United States have been canceled due to a severe winter storm, with about half of those coming from Southwest Airlines Co.

Reuters

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Dangerous ice storm underway from Texas to Tennessee as Arctic air surges south

As of Monday night, 3.3 million Americans are under an ice storm warning, with 14.5 million under a winter storm warning.

Axios

Passengers need more than apologies from airlines after holiday chaos

A snowball effect initiated in Vancouver created an avalanche of travel chaos over the holidays at a time when many had overcome their fear of travelling following the COVID-19 pandemic and thought it was worth travelling again.

The Conversation

Making travel plans? Southwest’s holiday meltdown may be a sign of air travel drama to come

LOS ANGELES — Thousands of canceled flights. Countless separated bags. Millions of angry passengers.

Los Angeles Times

Southwest Airlines leaders defend tech, schedules and staffing after holiday meltdown

Southwest Airlines’ top executives say the company’s technology, staffing and scheduling plans didn’t fail in late December, even after a holiday meltdown in which 16,700 flights were canceled and the carrier forced the shutdown of two-thirds of its operations.

Tribune News Service

Southwest's CEO and CFO face investors for the first time following the holiday travel deluge

“While I’m not proud of what happened, I am very proud of our people," Southwest CEO Bob Jordan said.

Fortune

Southwest faces investigation over holiday travel disaster as it posts a $220M loss

The Department of Transportation says it is looking into the airline's flight scheduling practices and will hold it accountable for refunds. The 16,700 canceled flights cost Southwest $800 million.

WEKU

Southwest Airlines bookings slow after holiday meltdown

Southwest Airlines said customers are booking away from the carrier after the December meltdown that resulted in 16,700 cancellations and disrupted holiday travel for millions of travelers.

Tribune News Service

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Tribune News Service

DOT investigating if ‘unrealistic scheduling’ at Southwest Airlines led to meltdown

U.S. Department of Transportation officials are investigating Dallas-based Southwest Airlines over whether the carrier’s holiday meltdown that stranded millions of travelers was caused by overscheduling flights.

Chicago Sun-Times

U.S. investigating December flight cancellations at Southwest Airlines

The Transportation Department is looking into whether the airline scheduled more flights than it could handle during a December storm when 16,700 flights were canceled.

The Independent UK

US investigating December flight cancellations at Southwest

The federal government is investigating whether Southwest Airlines knowingly scheduling more flights than it could handle in December, when it ended up canceling nearly 17,000 flights

The Independent UK

Couple flying Southwest divides opinion by blocking row of seats while searching for ‘right’ passenger

A viral video shows a couple flying Southwest and blocking a row of seats while searching for the ‘right person’ to take the seat next to them

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Tribune News Service

‘Mayhem in the airport:’ The Southwest Airlines holiday meltdown from those who lived it

As Southwest Airlines spiraled out of control during its 16,700 cancellation holiday meltdown, so did the plans for passenger Brenda Angeles, pilot Seth Kornblum and flight attendant Kristen Loucks.

Tribune News Service

Southwest Airlines comes to a tentative deal with dispatchers union with 17% raises

Dallas-based Southwest Airlines has come to a tentative contract deal with the union representing its 450 dispatchers that would give immediate 17% raises and scheduling improvements, a positive sign for the carrier after a rocky year of labor relations.

Tribune News Service

What to do if your flight has been canceled

Early January saw Southwest Airlines cutting two-thirds of its flights following an operational meltdown stemming from an arctic storm. A canceled flight often leaves passengers in a conundrum over whether to request a refund or sit and wait for the airline to put them on the next available flight.

The Independent UK

Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

Travel meltdowns at Southwest Airlines and the FAA have exposed how deeply we depend on outdated or unreliable computer systems. Yet as Io Dodds discovers, cancelled flights and ruined holidays are only the tip of the iceberg

Tribune News Service

Southwest Airlines sending ‘gratitude pay’ to workers after holiday meltdown

Southwest Airlines is sending millions of dollars in ‘gratitude pay’ to workers after the historical meltdown that led to 16,700 flight cancellations in late December.

Tribune News Service

Southwest Airlines pilots’ union calls for ‘historic’ strike vote to ramp up pressure

The Southwest Airlines pilots union is calling for a strike authorization vote in May in the wake of the Dallas-based carrier’s epic holiday meltdown.

The Independent UK

Grounded planes, crashed cars and poisoned water: How faulty software has left society on the edge of disaster

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