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Fortune
Fortune
Emma Hinchliffe, Kinsey Crowley

How Southwest's new CIO plans to rebuild the airline's technology to earn back customers' trust

(Credit: Courtesy of Southwest Airlines)

Good morning, Broadsheet readers! Rep. Ilhan Omar has been removed from the House Foreign Affairs Committee, Saudi Arabia tourism is sponsoring the Women's World Cup, and Southwest's new CIO has a major challenge ahead. Have a groovy Friday.

- Flying high. Lauren Woods joined Southwest Airlines in 2010, running the technology behind the carrier's mobile app, rewards program, website, and more. But when Southwest's service cratered during the December holidays, it wasn't that consumer-facing technology that was the problem; it was the airline's system for internal communications and crew scheduling.

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