Southwest Airlines is slated to undergo another round of federal scrutiny after the airline’s holiday meltdown that caused the carrier to cancel over 70 percent of its flights the day after Christmas.
Senate Commerce, Science and Transportation Chair Maria Cantwell, D-Wash., announced Wednesday night the panel will hold hearings on Southwest’s “massive operational and customer service failures” as a part of the upcoming Federal Aviation Administration reauthorization bill discussions. The announcement adds another layer of scrutiny to a Transportation Department probe promised during the holiday flight chaos.
“Southwest’s customers are rightfully dissatisfied and deserve better,” Cantwell said in a statement. “These consumers need refunds and reimbursements for their expenses.”
