Are you done with Southwest Airlines, after your Christmas and New Year’s travel was ruined by the airline?
You shouldn’t be. Southwest is expected to undertake a technology upgrade that would fix some of its longtime operational issues.
While a massive winter storm was initially blamed for Southwest canceling an estimated 16,000 flights over a four-day period, the airline’s problems are much deeper, according to a Southwest pilot, who turned to Facebook to explain the meltdown that occurred last month, and an aviation expert, who has been tracking Southwest for decades.
