Two San Diego County residents whose holiday plans were disrupted by the recent Southwest Airlines meltdown across the country have fought back by filing a proposed class-action lawsuit against the airline, claiming unlawful and deceptive business practices.
The lawsuit, filed last week in San Diego Superior Court, comes as the beleaguered airline is encouraging customers to apply not only for refunds for canceled flights but also reimbursement for incidental expenses — from rental cars and hotel stays to meals. In addition, it is offering what it is calling "significantly impacted" passengers 25,000 rapid rewards points as a goodwill gesture.
Such gestures, says San Diego attorney Alexander Dychter, mean little in the face of a widespread travel disruption that robbed many customers of precious holiday time with their friends and family.
