The Latest Breaking News from the District Consumer Disputes Redressal Commission

HRTC charges Rs 29 extra on return ticket from Haridwar; passenger says super luxury toll paid for ordinary bus, wins Rs 50,000

A passenger who paid Rs 55 toll on his Una to Haridwar return bus ticket, against Rs 26 charged on the onward journey for the same route, approached the District Consumer Disputes Redressal Commission in Una after HRTC failed to justify the increase. The commission found HRTC's own records contradicted…

The Economic Times · Sep 18

Flight Delayed or Cancelled? Here Is the DGCA Compensation Indian Passengers Can Claim

What the DGCA Rules Actually SayThe Civil Aviation Requirements issued by the Directorate General of Civil Aviation, specifically CAR Section 3, Series M Part IV, set out enforceable passenger rights for every scheduled domestic flight in India. These are not voluntary service standards. They are regulatory obligations, and airlines that…

Times Life · Sep 5

Insurer can't reject claim if alcohol habit disclosed before policy purchase: Consumer commission

A consumer commission ordered Edelweiss Tokio Life Insurance to pay over fifty lakh rupees. The company rejected a widow's claim despite disclosed alcohol consumption by her husband. Hypertension and diabetes were also noted as lifestyle diseases by the commission. The insurer was found guilty of deficiency in service for rejecting…

The Economic Times · Sep 4

HDFC Life rejects Rs 50 lakh insurance claim over two existing policies: Widow wins after court finds the proposal form never asked about other insurers; full payout ordered

HDFC Life rejects Rs 50 lakh insurance claim over two existing policies: A Kurnool consumer commission has ordered HDFC Life Insurance to pay Rs 50 lakh to the widow of an ICU doctor who died of cardiac arrest while on night duty. The insurer had rejected the claim citing non-disclosure…

The Economic Times · Jul 17

Amazon delivered wrong shoes and denied refund: Kerala customer wins nearly Rs 10000 payout

Amazon delivered wrong shoes and denied refund: A Kerala consumer commission has ordered Amazon to refund Rs 1,945.30 and pay Rs 8,000 as compensation to a Kannur engineer who ordered black Skechers shoes but received a different pair. When she returned the product, Amazon claimed the return never arrived and…

The Economic Times · Jul 15

Hostel to pay Rs 40,000 to student who left over poor food: Owner never returned the advance; student vacated within a week over no Wi-Fi and poor maintenance

Hostel ordered to pay Rs 40,000 to student over poor food: A consumer court in Himachal Pradesh ordered a Greater Noida hostel to refund Rs 30,000 with 9% interest after a student left within a week, alleging poor food, lack of Wi-Fi and poor maintenance. The commission also awarded Rs…

The Economic Times · Jul 10

Tata AIG rejects mediclaim saying policyholder hid a disease: Court says 'insurance companies are only interested in premiums'; orders insurer to pay over Rs 60K

Tata AIG ordered compensation: A consumer court in Haryana has directed Tata AIG to pay a policyholder after finding the insurer wrongly rejected his mediclaim over an alleged pre-existing illness. The commission ruled Tata AIG failed to back its allegations with legally admissible evidence and awarded Rs 40,246 along with…

The Economic Times · Jul 8

Vacuum cleaner began emitting smoke just two days after purchase, company took it for repair and never returned it; court orders Rs 3,500 compensation

A Gwalior consumer has won a case against Eureka Forbes after a vacuum cleaner bought online malfunctioned within days and was never returned after a repair attempt. The company was found guilty of service deficiency by the District Consumer Disputes Redressal Commission. Eureka Forbes must now either repair, replace, or…

The Economic Times · Jul 5

Air India fined Rs 60,000 for changing booked seats of senior couple, leaving hip replacement patient in cramped seat for 14-hour flight

Air India fined Rs 60,000: An elderly couple from Punjab's SBS Nagar district booked specific seats on an Air India flight for a long-haul journey. At boarding, the airline shifted them to seats with less legroom, separating the husband and wife and forcing a hip replacement patient to sit cramped…

The Economic Times · Jul 5

Rooftop solar failed to cut bills: Court orders renewable energy company to pay Rs 25,265 refund and compensation for poor power generation

Rooftop solar company compensation: The District Consumer Disputes Redressal Commission in Vizianagaram has partly allowed a complaint over rooftop solar billing, directing the opposite party to refund Rs 10,729 collected as net meter charges and Rs 4,536 for shortfall in power generation. The commission also awarded Rs 5,000 each towards…

The Economic Times · Jul 3