The District Consumer Disputes Redressal Commission, Rangareddy directed food delivery aggregator Swiggy and a restaurant to compensate a complainant with ₹10,000 after she alleged that she received non-vegetarian food despite ordering a vegetarian dish.
The District Consumer Disputes Redressal Commission was dealing with a complaint filed by Shruti Baheti, a resident of Madhapur. The opposite parties were Bundl Technologies Pvt. Ltd, Swiggy’s offices in Bengaluru and Madhapur, and the restaurant Rolls King.
The complainant stated that on September 22, 2020, she had ordered a vegetarian special roll from a restaurant, paying ₹237. The order was delivered 54 minutes late. When she sought an explanation, the delivery worker explained that the delay occurred because he had to deliver several other orders.
