A Kerala consumer has won a case against Amazon Seller Services after the e-commerce platform allegedly delivered a different pair of Skechers shoes than what was ordered and later refused to refund the money, claiming that the returned item had gone missing in transit.
In an order dated June 30, 2026, the District Consumer Disputes Redressal Commission, Kannur held Amazon Seller Services Pvt. Ltd. guilty of deficiency in service and directed it to refund the cost of the shoes along with compensation and litigation expenses.
