A Kerala consumer commission has directed Air India to pay Rs 1.36 lakh in compensation to a man who was stranded overnight at Mumbai airport after a delayed domestic flight caused him to miss his onward international connection, according to a report by Onmanorama. The order brings to an end a nine-year legal battle initiated by the passenger over the 2017 incident.
The District Consumer Disputes Redressal Commission, Thiruvananthapuram, held Air India liable for deficiency in service in its July 15 order. The commission directed the airline to pay Rs 83,000 towards the passenger's financial losses, Rs 50,000 for mental agony and Rs 3,000 as litigation costs, taking the total compensation to Rs 1.36 lakh.
