A Punjab state consumer commission has enhanced the compensation awarded to an elderly couple after Air India changed their pre-booked seats at the time of boarding, forcing a man who had undergone hip replacement surgery to sit in a narrow seat with reduced legroom for a 14-hour flight.
The commission raised the compensation from Rs 40,000 to Rs 60,000, finding that the amount originally awarded by the district-level forum was too low given the physical and mental consequences the couple had suffered.
