A consumer in Gwalior has won a case against Eureka Forbes after a vacuum cleaner purchased through Amazon reportedly became defective within days of delivery and was never returned after being taken away for repairs.
The District Consumer Disputes Redressal Commission, Gwalior, held Eureka Forbes guilty of deficiency in service and directed the company to either return the repaired product, replace it with a new unit of the same model, or refund the purchase amount. The company has also been ordered to pay compensation and litigation costs to the customer.
