Customer charged Rs 10 extra for a carry bag: Consumer commission orders Rs 30,000 payout; says retailers like 'Reliance, D-Mart', Zudio must bear cost of making goods deliverable

Zudio has been ordered to pay Rs 30,000 and stop charging customers for carry bags after a Karnataka consumer commission ruled that the retail chain's practice of billing shoppers Rs 10 for a paper bag amounts to unfair trade practice and a violation of the Sale of Goods Act, 1930.

The order was passed on 10 August 2026 by the District Consumer Disputes Redressal Commission, Davangere, in a complaint filed by a customer who was charged Rs 10 for a carry bag after making a purchase at a Zudio store.