An establishment selling a product cannot evade responsibility for addressing faults with it, the District Consumer Disputes Redressal Commission has said.
The commission order comes on a complaint by Vattiyurkavu resident K. Thankappan.
Mr. Thankappan had bought a mobile phone from Venus Mobiles, Thirumala, on February 5, 2020. However, it developed a fault two days later. The shop asked Mr. Thankappan to get in touch with a far away service centre and address the problem with the phone. Mr. Thankappan then approached the District Consumer Disputes Redressal Commission.
