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The Latest Breaking News from Jo Causon

Scam fears causing one in three UK consumers to abandon online purchases – study

Almost a third of customers believe companies should pay compensation to those scammed by a third party pretending to represent the firm.

Evening Standard

Nationwide named UK’s best brand for customer service as banks overtake retailers for first time

John Lewis and First Direct also strong performers

The Independent UK

Banks and building societies leapfrog retailers in customer satisfaction index

Retail has traditionally led sectors for customer satisfaction since the UK Customer Satisfaction Index was launched in 2008.

Evening Standard

From analysis to the latest developments in health,
read the most diverse news in one place.

The death of customer service: why has it become so, so bad?

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively

The Guardian - UK

Customer service staff abuse hits record high during cost-of-living crisis, research shows

Almost half of frontline service staff have experienced hostility from customers in the past six months

Wales Online

‘Emails should be 80 words or fewer’: experts reveal 10 rules to optimise business communication

It is essential for companies of all sizes to keep customers and employees happy by communicating effectively – so where should you start?

The Guardian - UK

Supermarket prices on shelf are higher by time you get to till, customers say

Shop staff are reported to be saying prices are changing so quickly they don't have time to change the labels

Wales Online

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Customer complaints ‘costing businesses over £9bn a month in lost staff hours’

The research comes from the Institute of Customer Service’s Customer Satisfaction Index (UKCSI).

The Independent UK

Abuse of shop workers rises again as staff blame cost-of-living stress

A quarter of staff who have faced increased hostility said they believe the rise is partly due to the sharp increase in the cost of living.

The Independent UK

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